Explore & discover

Helpful Links

Re: ATT Android Update for HTC One (M8)

Contributor

ATT Android Update for HTC One (M8)

I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed.  Is there a known issue with this update, or is this a problem specific to my phone?

56,836 Views
Message 1 of 63
Teacher

Re: ATT Android Update for HTC One (M8)

Same issue for me as well.
Message 2 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

Same, also tried twice. Phone is not rooted/unlocked in any way. I did turn on the 'developer menu', but didn't adjust anything within. Phone was connected to computer via USB during the first attempt, but was not actively transferring any data.

 

I'm going to factory reset the phone and try once more... not sure what else to try.

Message 3 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

A post on reddit has suggested clearing up local space can help- a user mentioned that when they had 10GB of internal space available, the install failed twice. They cleared an additional 6GB and said the update worked after that.

Message 4 of 63
Employee

Re: ATT Android Update for HTC One (M8)

Try clearing the cache partition on your device and try again:

 

https://www.androidpit.com/how-to-clear-the-cache-on-the-htc-one-m8

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 63
Teacher

Re: ATT Android Update for HTC One (M8)

Clearing the cache did not make a difference for me.
Message 6 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

It failed for me as well twice. ATT should fix this ASAP....waste of time and energy
Message 7 of 63
Teacher

Re: ATT Android Update for HTC One (M8)

E: missing bitmap oem_unlock_bg
(Code -1)
E: missing bitmap oem_unlock_bg_yes
(Code -1)
E: missing bitmap oem_unlock_bg_no
(Code -1)
E: find no match PARTITION: for package path @/cache/recover/block.map
Finding update package...
Opening update package...
E: failed to map file
Installation aborted.
E: find no match PARTITION: for package path /data/medai/0/pt.zip
E: unknown volume for path []
E: can't mount
E: failed to open last_install: Device or resource busy
Finding update package...
Opening update package...
E: failed to map file
E: failed to match PARTITION: for package path /sdcard/ptt.zip
E: unknown volume for path []
E: can't mount
E: failed to open last_install: Device or resource busy
Finding update package...
Opening update package...
E: failed to map file
Message 8 of 63
Highlighted
ACE - Expert

Re: ATT Android Update for HTC One (M8)

now everyone having trouble do you have this patch installed?

 

htc.PNG

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 63

Re: ATT Android Update for HTC One (M8)

Same problem.  Pushed OTA automatically and failed.  Used the Software Update check and it did the same thing.  Took over 2 hours to download both times and I have a 300 mbps internet connection.

Message 10 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

I'm having exactly the same thing happen to me, same error messages in the recovery screen. I'm also not rooted or unlocked.

I'm trying to clear more space now, but I cleared a lot last night, thinking the same thing--concerning free space on the internal storage. I've got around 13GB free internally, but I tried downloading again last night and still hadn't had any luck. I'll try to clear more space... But I'm not sure how much more I can clear. 

Message 11 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

Get up to about 14GB free - that seems to be what it needs from other posts I've seen.

Message 12 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

Factory reset prior to update was successful for me, but the problem seems to be due to a lack of internal storage space for most - if you have less than 14GB of internal storage available, try clearing out that much room prior to updating. It may also be a good idea to take out your SD card prior to the update; some errors appear to be citing SD storage, which would also explain some slower downloads/installs.

Message 13 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

I get the same error messages @ricobhi.
@Glimmerman: Yes, I have that update.
We're the special few where the 6.0 update fails? I have >1.0GB available on the phone + >5.0GB on SD. (Where are the unzipped folders placed?)
Any other ideas? Is the unzipping failing? I find it hard to believe the BMPs are really missing from the install package...

Thanks!

Message 14 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

I tried updating several times and each time I received the following error.

 

E: missing bitmap oem_unlock_bg
(Code -1)
E: missing bitmap oem_unlock_bg_yes
(Code -1)
E: missing bitmap oem_unlock_bg_no
(Code -1)
E: find no match PARTITION: for package path @/cache/recover/block.map
Finding update package...
Opening update package...
E: failed to map file
Installation aborted.

 

I to had about 10 gb of space free.  I moved some stuff to my SD card and freed up an additional 6 gb.  With 16 gb free, I was able to finally update. Thank you to those that suggested this earlier.

Message 15 of 63
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support