05-12-2016 11:51 AM
I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed. Is there a known issue with this update, or is this a problem specific to my phone?
Solved by: Go to Solution.
05-12-2016 1:32 PM
Same, also tried twice. Phone is not rooted/unlocked in any way. I did turn on the 'developer menu', but didn't adjust anything within. Phone was connected to computer via USB during the first attempt, but was not actively transferring any data.
I'm going to factory reset the phone and try once more... not sure what else to try.
05-12-2016 2:30 PM
A post on reddit has suggested clearing up local space can help- a user mentioned that when they had 10GB of internal space available, the install failed twice. They cleared an additional 6GB and said the update worked after that.
05-12-2016 4:23 PM
05-13-2016 3:53 AM
05-13-2016 9:04 AM
Same problem. Pushed OTA automatically and failed. Used the Software Update check and it did the same thing. Took over 2 hours to download both times and I have a 300 mbps internet connection.
05-13-2016 9:32 AM
I'm having exactly the same thing happen to me, same error messages in the recovery screen. I'm also not rooted or unlocked.
I'm trying to clear more space now, but I cleared a lot last night, thinking the same thing--concerning free space on the internal storage. I've got around 13GB free internally, but I tried downloading again last night and still hadn't had any luck. I'll try to clear more space... But I'm not sure how much more I can clear.
05-13-2016 9:41 AM
Factory reset prior to update was successful for me, but the problem seems to be due to a lack of internal storage space for most - if you have less than 14GB of internal storage available, try clearing out that much room prior to updating. It may also be a good idea to take out your SD card prior to the update; some errors appear to be citing SD storage, which would also explain some slower downloads/installs.
- edited 05-13-2016 9:54 AM
I get the same error messages @ricobhi.
@Glimmerman: Yes, I have that update.
We're the special few where the 6.0 update fails? I have >1.0GB available on the phone + >5.0GB on SD. (Where are the unzipped folders placed?)
Any other ideas? Is the unzipping failing? I find it hard to believe the BMPs are really missing from the install package...
05-13-2016 11:46 AM
I tried updating several times and each time I received the following error.
E: missing bitmap oem_unlock_bg
E: missing bitmap oem_unlock_bg_yes
E: missing bitmap oem_unlock_bg_no
E: find no match PARTITION: for package path @/cache/recover/block.map
Finding update package...
Opening update package...
E: failed to map file
I to had about 10 gb of space free. I moved some stuff to my SD card and freed up an additional 6 gb. With 16 gb free, I was able to finally update. Thank you to those that suggested this earlier.
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