AT&T won't provide unlock code for Skyrocket due to exclusivity

Scholar

AT&T won't provide unlock code for Skyrocket due to exclusivity

This is really irritating.  I purchased a new Samsung Galaxy S2 Skyrocket at the full non contract price of $600.  I travel internationally 2-3 times per year and wanted the unlock code so that I can use local SIMs in foreign countries.  When I called AT&T to get it, I was told by both a rep and her supervisor that the unlock code was not available as AT&T has exclusive rights to this phone, and there was no date when the codes would become available, if ever.  Seems to me that since I paid the full, non discounted price on it, and I technically own it, they should have it available if I request it.  I guess I should have called and asked about this before I bought the phone.

 

So, now my options are to return this phone and go back to using my old one which is unlocked, which would be a shame because I really like this Skyrocket, or to try one of the online pay services.  Having to pay for it seems unfair to me, though.

 

Message 1 of 44 (36,353 Views)
Teacher

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I have had the best lucking calling their Int'l department and requesting the unlock code from them directly.

 

Twice a front-line rep has claimed no code exits or that she is prohibited from giving it out only to speak with Int'l Support who in minutes was able to request the unlock code for me.

 

I cannot speak to the SkyRocket directly, exclusivity could very well be a different story, but in the past that is the way the policy worked, especially if you paid full retail.

 

One rep explained to me that full retail is like buying a car with cash while getting a subsidy is like leasing the car, at&t will eventually allow you to take full ownership but at first they own the phone and you just have the right to use it.

 

Dan

Message 16 of 44 (32,780 Views)
Contributor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

If i have it unlocked, would the phone work on ATT still and local sim card if i travel with a simple step switching the sim card?
Message 17 of 44 (32,621 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity


kozenyee wrote:
If i have it unlocked, would the phone work on ATT still and local sim card if i travel with a simple step switching the sim card?

Yes, that the reason we want to unlock SIM so you can switch anytime you want. It make very little sense while in US but save you $$$$ overseas by using a local SIM.

Message 18 of 44 (32,613 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Did you ever get this resolved? Will you root it?
Message 19 of 44 (32,560 Views)
Contributor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Does your data plan work after unlock service ?

Message 20 of 44 (32,072 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity


tonyhess wrote:

Does your data plan work after unlock service ?


Yes, everything still works fine.  Since AT&T refused to provide the code, even though I paid full retail price for the phone, I ended up buying a code from one of the online services.

Message 21 of 44 (32,111 Views)
Contributor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

[ Edited ]

Hi, I am also planning to unlock my phone as i would like to use the phone even on travel. Could you please let me know the online service where you bought the unlock code?

 

thanks in advance...

Message 22 of 44 (32,001 Views)
Contributor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

You need to request a case to the rep.... Once the Case Team contacted Samsung the team will E-mail you the code .... guaranteed
Message 23 of 44 (31,977 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity


daniapar wrote:
You need to request a case to the rep.... Once the Case Team contacted Samsung the team will E-mail you the code .... guaranteed


Almost all the new phones from AT&T has some exclusive period. You will have to wait 8 to 10 month from launch day before AT&T can give you any unlock code unless you bought the phone off contract.

Message 24 of 44 (31,969 Views)
Highlighted
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity


foxbat121 wrote:

Almost all the new phones from AT&T has some exclusive period. You will have to wait 8 to 10 month from launch day before AT&T can give you any unlock code unless you bought the phone off contract.


I bought my phone off contract for $600, and AT&T still wouldn't provide the unlock code due to exclusivity, which is what upset me enough to start this thread.

Message 25 of 44 (31,947 Views)
Employee

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Buying the phone off contract doesn't make any difference in the unlock process when its a new phone in the exclusivity phase
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 44 (31,935 Views)
Contributor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Just started down this road today.

  1. First the rep took my IMEI and then said this imei shows a model that "Isnt eligible for unlocking and no unlock date is posted".
  2. I asked to speak to a supervisor
  3. The rep then came back with "Spoke to the supervisor, and he said that when this happens its an error and we have to open up a case. A DS3 support person will respond to the case and you will get an email with unlock code and instructions". I dont claim to know the exact jargon like 'DS3' whatever that means (just repeating it here in case it helps someone else escalate in the future).

She's entered the case, given me a case number, taken my email address and lets see if something comes out of this. Will post the outcome.

 

Satya

PS. I find it much better to always be polite, soft spoken, and at the same time be assertive in such interactions. Really helps to take the edge off things and then there's a better chance of solving the problem.

Message 27 of 44 (31,830 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

[ Edited ]

devnull2 wrote:

Just started down this road today.

  1. First the rep took my IMEI and then said this imei shows a model that "Isnt eligible for unlocking and no unlock date is posted".
  2. I asked to speak to a supervisor
  3. The rep then came back with "Spoke to the supervisor, and he said that when this happens its an error and we have to open up a case. A DS3 support person will respond to the case and you will get an email with unlock code and instructions". I dont claim to know the exact jargon like 'DS3' whatever that means (just repeating it here in case it helps someone else escalate in the future).

She's entered the case, given me a case number, taken my email address and lets see if something comes out of this. Will post the outcome.

________________________________________________________________________________________ 

 

Hopefully you'll have better luck than I had.  The supervisor in my case looked into it, but was adamant that the code was not available to give.

 

I also tried last year to get a code for my previous phone, a Motorola Atrix.  They opened a case for me then, but still eventually told me that the code for that phone was not available until eight months down the road.  The Atrix, though, was bought at the contract price, so I could understand, but I paid full retail for this Skyrocket.  Doesn't seem right.

Message 28 of 44 (31,825 Views)
Tutor

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I just tried to get the unlock code and got the same message -- code not available and no time frame.   But without asking, she opened up a case and seemed pretty confident that I will get the unlock code in about a week.

 

Has anyone been successful getting the code direct from AT&T?

Message 29 of 44 (27,133 Views)

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Got the same reply when I tried unlocking my HTC one X. Problem is that even online retailers do not have the unlock code!!! Smiley Sad
Message 30 of 44 (26,466 Views)
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