AT&T won't provide unlock code for Skyrocket due to exclusivity

Scholar

AT&T won't provide unlock code for Skyrocket due to exclusivity

This is really irritating.  I purchased a new Samsung Galaxy S2 Skyrocket at the full non contract price of $600.  I travel internationally 2-3 times per year and wanted the unlock code so that I can use local SIMs in foreign countries.  When I called AT&T to get it, I was told by both a rep and her supervisor that the unlock code was not available as AT&T has exclusive rights to this phone, and there was no date when the codes would become available, if ever.  Seems to me that since I paid the full, non discounted price on it, and I technically own it, they should have it available if I request it.  I guess I should have called and asked about this before I bought the phone.

 

So, now my options are to return this phone and go back to using my old one which is unlocked, which would be a shame because I really like this Skyrocket, or to try one of the online pay services.  Having to pay for it seems unfair to me, though.

 

Message 1 of 44 (36,350 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Most new phones have this exclusive period now. However, you are right, you should be given the unlock code as you paid full price. I got mine on my gs2. And I expect the same for Skyrocket. Call again and don't take no for answer. All I have to do is fax them my receipt for proof of purchase.

There is way to unlock yourself but you have to root the phone first (hence void your warranty). But I would try AT&T again.
Message 2 of 44 (36,287 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I spoke to a regular rep, then asked for her supervisor.  Both told me that the phone was not even showing in their database of phones eligible for unlocking, so there was nothing they could do until it did finally show, and they had no idea when that would be.  I like this phone so I'm thinking of going ahead and spending the $25 or so to get a code from an online service.  Thanks!

Message 3 of 44 (36,284 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

If I recall correctly, AT&T starts providing unlock codes for their phones around three to six months after the phone was originally released. Being that the Skyrocket is new, I wouldn't expect AT&T to start giving out the codes to unlock the phone just quite yet.

But you are 100% correct - if you bought the phone at full retail price, then you should have full control over the phone and what'd you'd like to do to it.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 44 (36,282 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Not true. I unlocked my Galaxy S2 the day I bougt it which is one day after launch. Device unlock codes are handled by different department. Just because regular rep and her/his supervisor can't see it in the system, doesn't mean it can't be unlocked. All they have to do is fill out and submit a unlock request form for you. You fax in your proof of purchase and a few hours later you will receive your unlocked code in the email. Keep calling until you encounter someone who know how to do it.

Message 5 of 44 (36,279 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

foxbat121, did AT&T give you the unlock code for your S II or did you find other alternatives to unlock it?

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 6 of 44 (36,276 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

[ Edited ]

I got my code from AT&T. I told the rep that I don't want any excuses (I knew the phone is probably in an exclusive period) since I paid my phone in full retail price.

 

If I purchased mine on contract, I will simply root it and unlock. Just like I did for my Captivate. But since I got no discount on my new phone, I expect AT&T do the leg work for me.

Message 7 of 44 (36,273 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

att is lying

they can provide you with the code

 

go to the retail att store and have the rep (try to find a smart one) and explain and have them call att

they will then provide you with the code

 

the people you talked to in att and her boss are probably too dumb to understand what you were saying

 

Message 8 of 44 (36,242 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I have no doubt that they can get the code and give it out if they want to.  Problem with them is that they have corporate policies that prohibit it, even if those policies are unfair and just plain wrong, as in this case. 

 

I went ahead and bought an unlock code from Cellunlocker.net as I couldn't wait until AT&T decided to make it available.  Paid $28.99 and had my phone unlocked in about 3 hours. 

 

My opinion of AT&T has gone down a few notches, and I'm going to remember this the next time my contract comes up for renewal, or I want to buy a new phone, especially at the full retail price.

Message 9 of 44 (36,240 Views)
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

No, I don't believe the policy applies to non contact phones. Like said above, they just don't know how to read the policy. The policy has an exception clause because I have been told so many times dealing with unlocks of couple of my other phones.
Message 10 of 44 (36,227 Views)
Highlighted
Master

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

___________________________________________________________________
umcpgrad wrote:
the people you talked to in att and her boss are probably too dumb to understand what you were saying
 ___________________________________________________________________

Yeah...I'm sure that's probably not the case...

As for foxbat121, alright. I was wondering if AT&T unlocked your phone, they might as well unlock the OP's as well (but it's already too late).

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 11 of 44 (32,857 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I remember going through the same thing with my Atrix 4G.  I had to wait 6 months before they would make the unlock code available to me.  I only paid the discounted price on that one, though, so it wasn't as big a deal to me.  When someone pays the full retail price on a phone though, seems to me they own the phone, and AT&T should not be telling them how, when, and where they can use it. 

Message 12 of 44 (32,847 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

make a trip to retail store instead

Message 13 of 44 (32,838 Views)
Employee

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

Nope all lies. When we say we can't unlock it for whatever reason we're serious, we don't have the code available to us
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 44 (32,836 Views)
Scholar

Re: AT&T won't provide unlock code for Skyrocket due to exclusivity

I'm sure the folks I spoke to didn't have access to the code because they told me that my phone didn't show up anywhere in the database, which I think means that AT&T policy is probably not allowing it to be out there.  The supervisor spent some time trying to look it up before she announced that it was nowhere to be found.  If AT&T wanted to provide the codes, I'm sure that Samsung would be happy to provide it to them, if they haven't already.  AT&T is making them inaccessible.

Message 15 of 44 (32,833 Views)
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