Contributor
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1 Message
AT&T refused to unlock my prepaid phone
I have an AT&T prepaid phone which I have been using for more than six months. I tried lo unlock it online, but I got the Following message: "the device you are trying to unlock is active on another network. The owner has to remove it from their account first [...] If you are the owner, call ..." AT&T is deceiving and is not providing me with an unlock code for my SM-J320A. I contacted AT&T prepaid customer service and requested help, but AT&T employees refused to provide me with the code. "Other networks" are paying AT&T to be the service provider, but AT&T deceives customers. AT&T is no different than T-Mobile, not a very ethical company.
ATTHelp
Community Support
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231.2K Messages
6 years ago
Greetings @ckylie,
We appreciate you reaching out to us on the Community Forums! I understand you are looking to unlock your device, I would be more than happy to investigate.
I will need more information in order to proceed. I will be sending you a private message to your Forums Inbox, please keep a look out!
Look forward to working with you.
Aaron, AT&T Community Specialist
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