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AT&T poor signal strength

AT&T poor signal strength

I have been a faithful AT&T Custer for the past five years and the signal in Pokipsy New York regarding phone calls as well as Internet have been poor and I've done nothing but got even more poor!!!!
I was connected to technical support a multitude of times and was even giving a free month service and that three months service was just as bad as the other months of service that I paid for...
In two different locations of residence for myself and family members as well as friends while inside the residence I have had to go outside and walk up and down the street to obtain a service necessary to continue a lengthy phone call as well as Internet service and this is quite embarrassing while other individuals using other internet services such as straight talk and Verizon and Boost Mobile had to go nowhere to utilize their phones in the same manner that I attempted to....

This does not say a lot for AT&T that I stuck with for more than five years with different phone numbers not saying that this would have made a difference but AT&T is terrible in providing a powerful service necessary so that I do not have to walk up and down the street leave a residence or stand up by a window to get a stronger service to utilize my phone and complete a task necessary for me to do so via internet or the phone calls that I'm receiving or making...

They have given me no choice but to change services and I'm sorry to say so because at one point in time I enjoyed you Liza AT&T while I was up in the capital of New York which is Albany and the signal there is incredibly strong but here in my Homestead of Poughkeepsie New York and across the river in New Paltz New York or Highland New York the signal is incredibly terrible..
Multiple times I've spoken to technical support and have gotten nowhere I'm sorry AT&T but you have lost a customer
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Message 1 of 117

Re: Please check

_____________It appears that some who post here don't quite understand what some of us are experiencing with AT&T's signal at our home location......which may indicate that AT&T is also confused about the issue. I would certainly switch to Verizon.....except for the fact that I "was" getting reliable cell reception here at home for over 4 years. Then one or more of the local AT&T towers went offline on Oct 10,2018(no cell signal for 20 miles around Perry Fl) for 6 days. When AT&T's cell coverage was finally restored to the Perry Fl area on Oct 16th, the signal here at my home was much poorer than what I had been enjoying for over 4 years. Here at home I was enjoying a fair-good cell signal prior to Oct 10.........but now I only get a poor signal at best...with many dropped calls. Please understand... I don't expect AT&T to provide coverage where they did not provide coverage before Oct 10, 2018.....but I do expect AT&T to restore the fair-good 3G coverage here at my home on Spring Warrior Rd, Perry Florida.....to what it was prior to Oct 10, 2018.......even though I live solidly in AT&T's 4G LTE coverage area.--jt

Message 91 of 117
ACE - Expert

Re: Please check


@sailboatjimm wrote:

Then one or more of the local AT&T towers went offline on Oct 10,2018(no cell signal for 20 miles around Perry Fl) for 6 days. When AT&T's cell coverage was finally restored to the Perry Fl area on Oct 16th, the signal here at my home was much poorer than what I had been enjoying for over 4 years. Here at home I was enjoying a fair-good cell signal prior to Oct 10.........but now I only get a poor signal at best...with many dropped calls. Please understand... I don't expect AT&T to provide coverage where they did not provide coverage before Oct 10, 2018.....but I do expect AT&T to restore the fair-good 3G coverage here at my home on Spring Warrior Rd, Perry Florida.....to what it was prior to Oct 10, 2018.......even though I live solidly in AT&T's 4G LTE coverage area.--jt


I'd get friends and neighbors to use "Mark the spot" and report it over and over. I'm not sure a better way to get it on their radar.

 

but I do expect AT&T to restore the fair-good 3G coverage here at my home on Spring Warrior Rd, Perry Florida.....to what it was prior to Oct 10, 2018

I don't know if you can count on this.

 

If I were you,, I'd pick a drop dead date as to when I'm not going to put up with it any longer and be prepared.

 

 

Do you have WiFi-Calling activated on your phone? This will treat your home wifi as a mini "cell tower" in the mean time.

 

 

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Message 92 of 117
ACE - Sage

Re: Commons Sense


@Texas999 wrote:

@ Lizdance40

Your right, that's why I am now a Verizon customer.  


So am I.  And whoopie - freaking - do for us both.  

See that  -121 dbm ?  

Thats unusable signal from Verizon.  Drive a mile and I get better.  My ATT phone isn’t much better off.   At -117 dbm. 

If it resolved your issue, great.  You did what you were supposed to do by selecting a carrier that works for you. 

 

C2D2A247-5905-489C-A356-E3CE83AA5458.jpeg

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 93 of 117
ACE - Sage

Re: AT


@Texas999 wrote:

@lizdance40

Let me apologize for being grammatically incorrect.   


That wasn’t me.  I wince at bad spelling, including the use of there in place of their, they’re, or are in place of our, etc.  And we’re all grown ups, so don’t you dare use text shorthand.  😂.   But I’m not a teacher and won’t win any grammar awards.  (My son occasionally corrects mine).   I’m in no position to throw stones.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 94 of 117
Contributor

Re: AT&T poor signal strength

The reson you never heard of this {keep it courteous} and rather blame the problem on us have you ever heard the phrase the custormer is always right if you did you would have fixed the guys issue already. I been in custormer service for ten yeats now and i know terrible custormer service when I see it if i was in charge there I would have fixed the issue instead of make some lame excuse {keep it courteous} plus have been rewarded custormer of tje month for the last five years

Message 95 of 117
ACE - Sage

Re: AT&T poor signal strength


@dgh888 wrote:

The reson you never heard of this {keep it courteous} and rather blame the problem on us have you ever heard the phrase the custormer is always right if you did you would have fixed the guys issue already. I been in custormer service for ten yeats now and i know terrible custormer service when I see it if i was in charge there I would have fixed the issue instead of make some lame excuse {keep it courteous} plus have been rewarded custormer of tje month for the last five years


Not sure how you feel “blamed” for network insufficiency.  If it were a fixable problem, it would be.  We don’t know if tower leases were lost as that does happen.  The answer is simple:  If coverage isn’t adequate, it’s up to the customer to change carriers.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 96 of 117
Contributor

Re: AT&T poor signal strength

I live in upstate ny and the service has become terrible I got rid of my land line.  What a mistake that was    I miss phone calls and important texts.   Service has gotten so bad my son and I are considering changing to Verizon.  We know some people who already have and their service is much better.  We will be next!

Message 97 of 117
ACE - Expert

Re: AT&T poor signal strength


@Moriahny wrote:

I live in upstate ny and the service has become terrible I got rid of my land line.  What a mistake that was    I miss phone calls and important texts.   Service has gotten so bad my son and I are considering changing to Verizon.  We know some people who already have and their service is much better.  We will be next!


 It's hard to know where you are talking about, the Adirondacks?  Thousand Islands?

 

REGARDLESS, if you don't have the coverage WHERE YOU need it, then it's time to explore other options.

I'm sure if you switch there will be some places you had AT&T coverage where your new carrier doesn't have it.

 

It's not like all the companies have identical coverage.

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 98 of 117
Mentor

Re: AT

I checked into Verizon.  They have CDMA technology, which means that AT&T phones are no good and you have to buy a CDMA phone (they hope, from them!).
Message 99 of 117
Teacher

Re: AT

Check out Google FI, still need a new phone but more options.
Message 100 of 117
Contributor

Re: AT&T poor signal strength

 Odd there no other comments since 2017 while here in Michigan many of us in the Detroit Metro area are also experiencing low cell reception for our phone. After multiple calls to AT&T tech and customer service. To the point of sending in a 2 month old phone for a refurbished warranty supplied phone with the problem still existing. Connected to WI-FI calling, changed from 4G to LT per directions from tech support, same issue, had them "ping" or whatever the phone, did the upgrades did the restarts. This has gone on since July of 2018 with absolutely no relief and just more frustration. One tech support person said that there was a problem with the cell tower in our area but no "fix date" noted. This has been ongoing for 7 months with people unable to hear me or my voice being garbled (on both phones on our account). The issue also was prevalent on a company phone that I had which was also on AT&T.  Our IT department contacted AT&T regarding a cell booster and after a discussion with AT&T technical support my work phone was moved to another carrier - no issues on that phone. So after 15 years it's time to bid farewell to AT&T it's apparent that customer time, service and dependability has gone the way of the 8 Track Tape.

Message 101 of 117
Contributor

Re: AT&T poor signal strength

AT&T has always had poor service & customer support. However, I live in North Central Alabama in an area where AT&T is the only ISP, so I have no other alternative. The internet has been getting progressively slower, especially over the past few days. Periodically, I will lose both internet & phone service for several minutes or even hours. Complaining doesn't do any good. They don't care because they don't have to worry about us switching to another ISP.

Message 102 of 117
Highlighted
Contributor

Re: AT&T poor signal strength

I am having the same issue in suburban San-Antonio tx. In December of 2018 the signal at my new home dropped from 2-4 bars to zero -1 .6 calls to customer service has resulted in no change or improvement. Other carriers have stronger signals in my area so I may switch. 

Message 103 of 117
Contributor

Re: AT&T poor signal strength

I do estate sales often I am in a Verizon area with absolutely no a t and t signal. I need to get a signal strong enough to take credit cards with my square. Nothing works. A friend of mine has a portable WiFi that plugs into an electrical plug or to a car that can provide a WiFi signal for her Verizon and it works for my a t and t as well. Does a t and t have any thing like that and where can I purchase it. I am desperate 

Message 104 of 117
ACE - Expert

Re: AT&T poor signal strength


@Nosignal1 wrote:

I do estate sales often I am in a Verizon area with absolutely no a t and t signal. I need to get a signal strong enough to take credit cards with my square. Nothing works. A friend of mine has a portable WiFi that plugs into an electrical plug or to a car that can provide a WiFi signal for her Verizon and it works for my a t and t as well. Does a t and t have any thing like that and where can I purchase it. I am desperate 


But if there is NO AT&T signal, the portable WiFi may not work either (it could operate on different bands).

My suggestion is to get a prepaid portable WiFi from Verizon, then you'll have coverage when you don't have AT&T. If you just switch your phone to Verizon, you could have the same issue with AT&T dead spots.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 105 of 117
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