AT&T Smart WiFi may end up costing you plenty

AT&T Smart WiFi may end up costing you plenty

On the Atrix HD--and perhaps on other Android 4.0 devices as well--AT&T Smart WiFi repeatedly crashes, erasing hotspot definitions and leaving WiFi turned off.  This has happened to me a number of times.  Finally, when this loss of WiFi caused me to use up 1GB of  cellular data (watching a baseball game on At Bat 12), I force-stopped AT&T Smart WiFi, uninstalled all its updates, and then disabled it.

Message 1 of 23 (51,062 Views)
G6x
Mentor

Re: AT&T Smart WiFi may end up costing you plenty

When I saw it was dropping my home router's wifi I deleted the app. I watched closely the few hours after I downloaded it and saw it tries to connect to neighbors open wifi as well as a businesses wifi down the street with a weak signal and when the signal drops to no bars it goes back to 4G instead of MY WIFI. 

Message 2 of 23 (50,960 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

On my new phone I find my wifi has been turned off whether I'm at home or after I've connected to the private wireless network at work. My smart wifi came preloaded and can't be uninstalled.
Message 3 of 23 (50,696 Views)
Highlighted

Re: AT&T Smart WiFi may end up costing you plenty

Ugh. I wish ATT would leave the phones alone. If ATT Navigator et cetera were actually good, you wouldn't have to force everyone to have it as a nonremovable bloatware app.
The first thing I do the instant I get a phone is root it and remove all the bloatware.
Message 4 of 23 (50,691 Views)
Professor

Re: AT&T Smart WiFi may end up costing you plenty


harryspar wrote:
Ugh. I wish ATT would leave the phones alone. If ATT Navigator et cetera were actually good, you wouldn't have to force everyone to have it as a nonremovable bloatware app.
The first thing I do the instant I get a phone is root it and remove all the bloatware.

yup, yup. Do not use the AT&T bloat ware apps as they are usually not free and do not work well on the android platforms. As Harry says, root your device and the bloat ware is deleted aUtomatically. Then you will notice your phone will be faster, and will not drop wifi connections.

I rooted my HTC one week after I bought it and have one of the fastest Inspires out there.

Good luck and enjoy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 5 of 23 (50,687 Views)
Contributor

Re: AT&T Smart WiFi may end up costing you plenty

Samsung Galaxy S III will no longer connect to wifi. I attempted to use AT&T Smart Wifi (downloaded automatically with the last software update from AT&T - even though my device is NOT on the list of supported devices). AT&T Smart Wifi kept dropping my connections and not connecting when it should. I turned it off, went to application manager and disabled it. Now my phone's wifi will not connect to wifi at all. Every network I have attempted (home & work) with a password, it tells me "authentication error". AT&T, step up to the plate and fix this issue ASAP!!! I have read numerous complaints about this and they have been posting for months. What gives?????
Message 6 of 23 (43,409 Views)
Professor

Re: AT&T Smart WiFi may end up costing you plenty


shchesser wrote:
Samsung Galaxy S III will no longer connect to wifi. I attempted to use AT&T Smart Wifi (downloaded automatically with the last software update from AT&T - even though my device is NOT on the list of supported devices). AT&T Smart Wifi kept dropping my connections and not connecting when it should. I turned it off, went to application manager and disabled it. Now my phone's wifi will not connect to wifi at all. Every network I have attempted (home & work) with a password, it tells me "authentication error". AT&T, step up to the plate and fix this issue ASAP!!! I have read numerous complaints about this and they have been posting for months. What gives?????

Hi, this thread is about a year old and i thought this issue was handled. Also, this a peer to peer forum and only AT&T moderators check these threads to ensure all are following the posted rules.

Now I do not understand why the update messed up your WiFi connectivity so, I suggest calling Cstomer Care 800-331-0500 as they can access your account and see why the connection is not hapening. 

Let us know what appens.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall
Message 7 of 23 (43,387 Views)
Contributor

Re: AT&T Smart WiFi may end up costing you plenty

If this forum is not read for content by ATT then it shows the intent to solve issues. Someone like a moderator just needs to do forward a link to the thread.
Customers like me are not the companies tech support unless I are missing receipt of my payroll.
We do not need to CALL are meter spending time describing issues in writing. I just posted to Howard forums where I know ATT people do read and reply to posts.
Message 8 of 23 (39,691 Views)
Contributor

Re: AT&T Smart WiFi may end up costing you plenty

Today my att smart wifi used up 108mb of mobile data in a matter of minutes without even connecting to available wifi connections.
Message 9 of 23 (35,437 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

I had the same problem today.  I found that in the first 10 days of the month that app used 85mb of cellular data.  Why does an app, which is advertised as "save money by findng Wifi locations" use more cellular data than any other app on the phone?   

Message 10 of 23 (34,342 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

Just recently had a somewhat related problem. Sometime on or shortly before Feb. 1, the SmartWiFi application (on a Samsung Galaxy S2) apparently started having trouble connecting to my home WiFi. I say apparently, because it continued to show it was connected, although I did notice the 'connected' message kept reappearing frequently.

 

This only came to my attention when I got a data usage warning that with 24 days left in my billing cycle, I had used 1.65G of my 2G allotment! In the years I have had ATT wireless I had never come anywhere near my allotment.

 

Looking at the data usage logs on the phone, the vast majority of this usage (about 1.4G of it) occurred over the course of one day, Feb. 1 to Feb. 2. In addition, the log provided by AVG Anti-Virus showed it was the AT&T SmartWiFi app that used all that data!

 

Coinciedenatlly, or maybe not, the week before I had upgraded the phone with the latest Android release provided by AT&T, and updated the SmartWifi app. as well.

 

I called ATT&T customer support and complained about this. The rep. had me uninstall the most recent update to SmartWiFi. However, this uninstalled it entirely, as when I went to start the app., I got a notice that an install was necessary. After doing so, I noticed that even with it running, both the WiFi icon and the 4G icon were showing, the 4G indicating activity. So in Setting, I turned off the Mobile Data ability. This is when I discovered that although the Smart WiFi app. was indicating it was connected to my WiFi, it was actually not. I then deleted the entry for my home WiFi, re-established it, entering the password. Then, it actually connected.

 

If I turn on Mobile Data, then once again both the WiFi and 4G icons appear. Which seems to mean that I am now going to have to keep Mobile Access turned off when I am at home, connected to my WiFi, but then turn it on if I am not connected. Previously, this happened automatically - that is, with Mobile Data turned on, when I was connected to WiFi, the 4G icon went away. Talk about backwards 'updates'!

 

PS. The rep. said she was able to reset my data usage cycle, so that the 'wasted' 1.65G will not count. That is as of today I have a 2G allotment, although this doesn't appear as such on my account. I guess I will have to wait and see.

Message 11 of 23 (31,550 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

More information: It seems turning on Mobile Data Access completely confuses the Smart WiFi app. As a test I enabled Mobile Data Access while connected to my home WiFi. The browser immediately failed to load any pages. I turned off Modile Data Access, and although the WiFi icon was showing and the SmartWiFi app. reported being connected to my WiFi, attempting to load a web site in the browser, or update my email, produces a message "Mobile data is disabled. Connect to Wi-Fi network instead, or enable mobile data and try again."

 

Sounds like a bug in the Smart WiFi app. to me!

Message 12 of 23 (31,541 Views)
Contributor

Re: AT&T Smart WiFi may end up costing you plenty

It's happening to me on the Samsung Galaxy 4

Message 13 of 23 (30,794 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

Finally resolved. After the second month in a row using almost all 2 G of my data in the first week, I again called customer service and griped. Also told them I would NOT pay any data overage charges. With more experiments it was clear that enabling mobile data competely broke the wifi connectivity. They did some diagnostics then told me to go to Best Buy and talk to one of the Samsung technicians! They checked out the phone and said there was nothing wrong with my installation, but there was obviously a bug or design error. And that they couldn't do anything about it. Called AT&T again. This time was told to do a factory reset. I highly doubted this would fix anything, as I had just recently updated the phone. But in fact, it did fix it! The SmartWifi app. even works properly. Although the Android version is the same (4.1.2) the look and feel is completely different than what it was after the update that broke things. Bottom line - don't install the update that was pushed out afew months ago, unless you're ok with then doing a reset.
Message 14 of 23 (30,224 Views)
Tutor

Re: AT&T Smart WiFi may end up costing you plenty

Smart WiFi works a little too well for me on my Samsung Mega at home, to the point that it considerably drains battery life if constantly enabled. Given that I don't want that I decided to disable the app and simply toggle WiFi manually. I'm rather "new" with AT&T and I'm becoming a bit dismayed with the bloatware hardwired on new phones and purposefully added with software updates. Smiley Frustrated

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