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AT&T Multi Device Protection Insurance

AT&T Multi Device Protection Insurance

6 months ago I purchased a Samsung Galaxy S7 edge and a free tablet on AT&T next, but did not purchase any insurance. I just added a new samsung note7 and another free tablet on the same account 3 days ago. I purchased AT&T multii device insurance for up to three devices for 29.99 /mo. also 3 days ago when I got the new phone and tablet. Because I didn't purchase the insurance 6 months ago for the s7 edge and tablet, and they are both 6 months old and in perfect condition, will my insurance now cover the 6 month old S7 edge and first tablet now as well as my new note 7 And tablet? I realize the insurance is for a maximum of 3 devices, but I have 2 smartphones and 2 tablets now. Can I use the insurance on any of the devices if any of them should break or just the new note 7 and the new tablet from when I purchased the insurance, or am I wasting my $ ?Thank you
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Message 1 of 15
ACE - Sage
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Accepted by MushroomPlanett
‎09-10-2016 9:03 AM

Re: AT&T Multi Device Protection Insurance

I don't believe you can cover the devices purchased 6 months ago, and the premium on phones and tablets is $8 a month, so $30 for 2 devices is too much.

 

btw, you may be able to add square trade insurance to the previous purchases.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 15

Re: AT&T Multi Device Protection Insurance

I took a look at square trade also. There are actually many different insurance companies that will cover it. I think I'm going to call AT&T protection 1st though just to make sure . Thanks for the advice
Message 3 of 15
Employee

Re: AT&T Multi Device Protection Insurance

Hello @MushroomPlanett!

I can help you with a basic and easy way to know if your devices are elegible for your newly acquired AT&T Multi-Device Protection Pack!

AT&T Multi-Device Protection Pack (MDPP): Includes Multi-Device Insurance, Multi-Device ProTech support, and Protect Plus App. Must enroll primary device within 30 days of new activation or device upgrade unless currently enrolled in Mobile Insurance or Mobile Protection Pack. Monthly charges ($29.99) billed directly to your wireless account. Cancel any time. Multi-Device Insurance: Covers up to 3 eligible devices in good working condition at enrollment. Devices: Primary device must have active AT&T wireless plan (excluding GoPhone®). Wi-Fi-only laptops and tablets (not connected to AT&T wireless service) must have Windows® Vista, OS® X, Android™, or iOS or newer operating systems, and coverage benefits for these devices commence 30 days following enrollment. Deductibles: Standard deductibles apply and are billed to your account. Declining deductibles may apply based on eligibility. Coverage: Coverage for loss, theft, accidental physical or liquid damage, and mechanical and/or electrical malfunction after expiration of manufacturer warranty period. Claim limits: 6 shared claims within any consecutive 12 month period. Maximum value of $1,500 per occurrence. Connected device claims may be fulfilled with new or AT&T Certified-Like New equipment of the same or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed. Wi-Fi tablets and laptops may be provided repair or replaced with new or refurbished equipment of the same or other models of like kind and quality at the discretion of the insurer. Multi-Device ProTech support: available for covered devices only; support provided by AT&T Mobility LLC.

Multi-Device enhanced support ProTech support includes initial setup and customization, maximizing battery performance, and more.



Terms & Conditions: https://m.att.com/shopcms/media/att/2012/shop/wireless/services/Multi-Device%20Protection%20Pack%20T...

Kind regards,


Misael
Bilingual CS&SR I
AT&T | Mobility
 


 


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 15
Employee

Re: AT&T Multi Device Protection Insurance

In short, I believe yes (up to 3 of your devices would be covered, even if they did not had insurance since they were purchased, and even if they are tablets). I recommend reading the terms and conditions, and if you still have questions, call Asurion's Customer Service. They will certainly clear any further doubt.

Kind regards,


Misael
Bilingual CS&SR I
AT&T | Mobility
 


 


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Message 5 of 15

Re: AT&T Multi Device Protection Insurance

Thanks.  I have read all of the terms and conditions many times to try to understand it all. With more than 30 pages in the English language, it does make it a bit difficult to understand. I have spoken with three different people from AT&T ProTech support and they say that I am covered because I have bough new devices, which according to them, now makes the six month old devices eligible under the same account ie like an open enrollment period. I guess I'll just have to wait and see God forbid anything should break.

Message 6 of 15
Employee

Re: AT&T Multi Device Protection Insurance

Hello again

Your feedback is very helpful, and greatly appreciated! Beyond ProTech Support, is Asurion's Customer Service. Asurion is the administrator of your mobile insurance coverage. Call them to confirm what ProTech Support told you, for you to have peace of mind.

888.562.8662

Hours of operation:
Monday to Friday, 7 a.m. to 9 p.m. CT
Saturday to Sunday, 8 a.m. to 8 p.m. CT

Kind regards,


Misael
Bilingual CS&SR I
AT&T | Mobility
 


 


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Message 7 of 15

Re: AT&T Multi Device Protection Insurance

Yes, that is the same number to AT&T Pro Tech support/Asurion customer support. 3 different days, 3 different people. 2 of them said they were Asurion customer support representatives. They all told me basically the same thing; that because I purchased a new item and a free tablet to go with it, that makes all the devices on the account become eligible, Though only 3 devices can have the AT&T protech apps on them. So they rearranged everything on my account for me, and put the AT&T Protech Support apps on the 3 pieces of equipment I asked, and a total of 6 shared claims between 3 devices. (it can be any three devices on my AT&T next account or a device or devices that arent on my next account such as my laptop .) If that makes any sense lol. Thanks again for the info.
Message 8 of 15
Employee

Re: AT&T Multi Device Protection Insurance

@MushroomPlanett I apologize. For some reason I thought I had provided you with Advance Tech Support. I may have been distracted, sorry.

As a side note, if you would like all of your devices to have insurance coverage, you can!

Log into MyAT&T app (http://att.com/MyATTapp or http://att.com/MyAtt), tap on "Continue to Account Details", Tap on "My Plan, Devices & Features", read the details the most recent smartphone line (it should say Multi-Device Protection Pack), as well as the old smartphone line & the old tablet. After making sure it shows up that way, you can choose the line for the most recent tablet, on the next page: scroll down to "Device Protection", and choose the "Mobile Insurance" option ($7.99/mo).

Now all of your devices are covered:

Under the Multi-Device Protection Pack ($29.99) are the new & old smartphones, and the old tablet. And, under the individual Mobile Insurance ($7.99) is the newer tablet. I hope this helps!

Kind regards,


Misael
Bilingual CS&SR I
AT&T | Mobility
 


 


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Message 9 of 15
ACE - Sage

Re: AT&T Multi Device Protection Insurance

@MushroomPlanett


MushroomPlanett wrote:

Thanks.  I have read all of the terms and conditions many times to try to understand it all. With more than 30 pages in the English language, it does make it a bit difficult to understand. I have spoken with three different people from AT&T ProTech support and they say that I am covered because I have bough new devices, which according to them, now makes the six month old devices eligible under the same account ie like an open enrollment period. I guess I'll just have to wait and see God forbid anything should break.


 

I still dont recommend the multi device package.  It covers 3 devices for $30.   Individual Insurnace is $8 each for 4 devices is $32.    

 

I know now many want the safety net of insurance with expensive devices.  Between premiums and the $225 deductible, I don't find Insurnace financially beneficial.  But that's just my way of doing business.  We buy phones at full cost and less expensive than $650.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 15

Re: AT&T Multi Device Protection Insurance

@ML0815 your advice is greatly appreciated! 

Message 11 of 15

Re: AT&T Multi Device Protection Insurance

@lizdance40 I've been thinking about what you're saying as well. It is really expensive. It's also really complicated and My ATT account does show differently then what it should say Insurance wise I feel.  That does leave me feeling like someday if my S7 Edge does break, I really may not be covered.  What the people are saying at the insurance company vs the terms and conditions I have read many times don't seem to go together 100%.  I see on an earlier post you wrote, SquareTrade was a recommendation you made? I have been doing a little investigating into side insurance instead of ATT multi protection insurance myself. Any more recommendations on insurance companies? I don't really have a concern about the tablets. They have a one-year manufacturer's warranty just like the phones and they are not expensive. The two phones are my main concern as the combination of the two equal $1,700 and if one should drop and break and not be covered...well.... just don't want to get duped!  Thanks

Message 12 of 15
ACE - Sage

Re: AT&T Multi Device Protection Insurance

@MushroomPlanett

As I admitted, I buy alternate devices and don't use insurance.  I calculated that with all the phones over 20 years, we saved $5,000 - $7,000 just in premiums, by not using Insurnace and have only replaced 3 phones in all that time.  

 

It seems you did a lot of research which is good, I suggest you trust it and keep an eye on your line items on the bill.

As an educated consumer you are far less likely to have problems or be disappointed.

If ATT added insurance to your phones and tablets, it will show on your bill, on each line.  If it isn't there, you aren't covered.  

 

 I've heard of occasional problems with devices not being covered, but usually those who thought they had it, but did not.  You are obviously attentive, so should not fall into this particular pit.

 

 

 Additional:   Customers who switched devices around have lost insurance coverage.  I am recalling a customer who sent a phone in for warranty, and used a replacement old phone while waiting.  When the device needed insurance replacement, the customer found it was no longer being covered.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 15
Contributor

Re: AT&T Multi Device Protection Insurance

Hello! I have personally used the multi-device protection plan to get three phones fixed. My two nieces and myself have a tendency to drop and break our screens (I now have a very good case and tempered glass screen protector). As far as I can tell, the insurance is good for any of the 4-5 devices I have on my plan. The insurance is listed under one of my niece's lines because we added it on when she got a new phone, and so I was very confused trying to figure out how to add other devices to be covered. Turns out all you need to do is submit the insurance claim and it's covered. I wish they'd lay out specifically how it works because it is very confusing. @lizdance although the $8/month for 4 lines would be just a couple dollars more, it doesn't include the 50GB of backup storage and tech assistance of the other insurance options. Something for people to take into consideration.
Message 14 of 15
Contributor

Re: AT&T Multi Device Protection Insurance

If I read MSCRYSTALLIA text correctly - the multi-device insurance covers cracked screen repair.   Is that correct and if so, what is the deductible for that replacement.   Thanks in advance.

 

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