AT&T Messages App failes to save pictures included in text (MMS) messages.

Anonymous

AT&T Messages App failes to save pictures included in text (MMS) messages.

When a text message is received that contains a picture, tap-and-hold on the picture produces an error dialog with the following:

 

"Could Not Save File

Could not save file at this time. There may not be enough memory in the selected location

[OK]"

 

Performing the same operation on the same message using the Messaging App works as expected. Therefore, there appears to be a defect in the AT&T Messages App. Where should bug reports for the AT&T Messages App be submitted? What is the process for getting this fixed?

 

Test System: AT&T Messages App Version 2.0.5.62, Messaging App Version 4.0.4-I747UCALH9, Samsung Galaxy S III (SAMSUNG-SGH-I747), Android Version 4.0.4, Build number IMM76D.I747UCALH9.

 

Message 1 of 5 (2,040 Views)
Anonymous

Re: AT&T Messages App failes to save pictures included in text (MMS) messages.

Is anyone else seeing this behavior? How can this be reported to AT&T?

Message 2 of 5 (1,888 Views)
Professor

Re: AT&T Messages App failes to save pictures included in text (MMS) messages.


User72 wrote:

When a text message is received that contains a picture, tap-and-hold on the picture produces an error dialog with the following:

 

"Could Not Save File

Could not save file at this time. There may not be enough memory in the selected location

[OK]"

 

Performing the same operation on the same message using the Messaging App works as expected. Therefore, there appears to be a defect in the AT&T Messages App. Where should bug reports for the AT&T Messages App be submitted? What is the process for getting this fixed?

 

Test System: AT&T Messages App Version 2.0.5.62, Messaging App Version 4.0.4-I747UCALH9, Samsung Galaxy S III (SAMSUNG-SGH-I747), Android Version 4.0.4, Build number IMM76D.I747UCALH9.

 


When you try to dl the pic, do you have a data signal? you cannot do it over wifi, a data signal is needed. Also, if you do have enough signal, it should dl the pic by itself. At least thats what my daughters Galaxy does.

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Message 3 of 5 (1,880 Views)
Anonymous

Re: AT&T Messages App failes to save pictures included in text (MMS) messages.

I am now able to save pictures included in text messages. They are written to /storage/sdcard0/ATTMessages/name.jpg by AT&T Messages App Version 2.10.2.61. Since the original issue occurred, Android has also been upgraded to 4.1.1. I suspect that this has been fixed by a new version of either AT&T Messages or Android.

 

Curiously, the image written by the AT&T Message app for a test messge is 1635x1226 and 336 KB. The same image from the same test message was written to /storage/sdcard0/Download/name.jpg by the Messaging app with 1533x1150 and 281 KB.

Message 4 of 5 (1,700 Views)
Highlighted
Former Community Manager

Re: AT&T Messages App failes to save pictures included in text (MMS) messages.

I'm glad to hear you're able to save messages again. 

 

 

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