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Posted Jul 7, 2014
10:07:53 PM
APN settings for my OnePlus One
Edited by ATTDmitriyCM on Sep 4, 2014 at 7:02:41 AM

Just got a OnePlus and it is defintiely LTE compatible based on the device specs (says it is bands 4/17 compatible). 

 

Now, when I spoke w/ ATT on the phone they said the device may not work at LTE speeds. From what I'm reading online, this is because the SIM I'm using has never been registered on a LTE network. 

 

Users of other unlocked phones have mentioned this is an issue and have suggested the following: 

Put the micro SIM in a compatible LTE phone and turn it on. The SIM should register on the network. Put the SIM back in the unlocked phone and you should be good to go. 

 

To test that I'll have to find a compatible phone, but so far changing the APN settings hasn't worked. 

 

Any thoughts from ATT or otherwise?

Just got a OnePlus and it is defintiely LTE compatible based on the device specs (says it is bands 4/17 compatible). 

 

Now, when I spoke w/ ATT on the phone they said the device may not work at LTE speeds. From what I'm reading online, this is because the SIM I'm using has never been registered on a LTE network. 

 

Users of other unlocked phones have mentioned this is an issue and have suggested the following: 

Put the micro SIM in a compatible LTE phone and turn it on. The SIM should register on the network. Put the SIM back in the unlocked phone and you should be good to go. 

 

To test that I'll have to find a compatible phone, but so far changing the APN settings hasn't worked. 

 

Any thoughts from ATT or otherwise?

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Jan 19, 2015 1:30:15 PM
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Edited by ATTJulieCS on Jan 20, 2015 at 8:57:27 AM

 

Hi everyone,

 

There is also a support article with the APN settings for non-AT&T devices located here. And as always, if you have any other questions, feel free to post them and the community will be happy to help!

 

You can also see more information on what is needed when bringing an unlocked device to AT&T here: Bring your phone or tablet to AT&T

 

Thanks,

Dmitriy


Rethink Possible


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APN settings for my OnePlus One

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Jul 8, 2014 5:53:03 AM
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Hi @mmcnama5

 

Based off the specs of your device, you should be in the clear for LTE data service to work on your device as long as you have LTE service in your area. There are two things that you need to check on. First make sure your APN settings are set to the latest, most up-to-date APN settings. You can find the most recent APN settings by clicking Here

 

Second, you need to make sure that your data plan is reflecting an LTE enabled device. I have not personally delt with the OnePlus One device, but tech support should be able to get your plan set up for LTE data if it isn't already set up. You can check if you have an LTE data plan by logging into myAT&T.

 

Hope this helps!

 

 

Hi @mmcnama5

 

Based off the specs of your device, you should be in the clear for LTE data service to work on your device as long as you have LTE service in your area. There are two things that you need to check on. First make sure your APN settings are set to the latest, most up-to-date APN settings. You can find the most recent APN settings by clicking Here

 

Second, you need to make sure that your data plan is reflecting an LTE enabled device. I have not personally delt with the OnePlus One device, but tech support should be able to get your plan set up for LTE data if it isn't already set up. You can check if you have an LTE data plan by logging into myAT&T.

 

Hope this helps!

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problem with my OnePlus One

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Jul 8, 2014 6:36:17 AM
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Appreciate the response! I am sure LTE is available in my area.

 

When I have the APN you linked to selected my device says "No Internet Connection." I can make calls and text, must no data. 

 

If I switch the APN "ATT Phone" with these settings:

 

APN: phone

Proxy/Port/Username/Password/Server: Not set

MMSC: http://mmsc.mobile.att.net

MMS Proxy: proxy.mobile.att.net

MMS port: 80

MMC: 310

MNC: 410

Authentication type: Not set

APN type: default,supl,mms

APN Protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO: none

 

Then I get data (looks like HSPA to HSPA+ speeds). 

 

To the second part of your response, when I called in they said that because the phone is unlocked and the IMEI doesn't show on their system, therefore they can't guarantee LTE Speeds. The system actually said it was putting me on a 2G plan.

 

Thanks! 

Appreciate the response! I am sure LTE is available in my area.

 

When I have the APN you linked to selected my device says "No Internet Connection." I can make calls and text, must no data. 

 

If I switch the APN "ATT Phone" with these settings:

 

APN: phone

Proxy/Port/Username/Password/Server: Not set

MMSC: http://mmsc.mobile.att.net

MMS Proxy: proxy.mobile.att.net

MMS port: 80

MMC: 310

MNC: 410

Authentication type: Not set

APN type: default,supl,mms

APN Protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO: none

 

Then I get data (looks like HSPA to HSPA+ speeds). 

 

To the second part of your response, when I called in they said that because the phone is unlocked and the IMEI doesn't show on their system, therefore they can't guarantee LTE Speeds. The system actually said it was putting me on a 2G plan.

 

Thanks! 

Re: Problem with my OnePlus One

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Jul 8, 2014 7:58:36 AM
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Hi mmcnama5, 

 

I apologize you're still having issues with your device. I personally had this problem before a long time ago with an old blackberry. The issue is your account thinks that you have a 3G/HSPA+ device as our default data plan. 

 

You can reach our to our Tech Support line (1-800-801-1101). They need to manually change your data plan to an LTE data plan. A store won't be able to though their system will only populate a data plan off the IMEI of your device. You can say you have an unlocked pure Android device (Nexus 5, or a Google Play Edition of a device) and they should be able to get you squared away. 

 

You can also send a PM to ATTCustomerCare and they can assist as well. You can expect a response from them within 2 business days. You can send them a PM by clicking here.

 

Hope this helps!

Hi mmcnama5, 

 

I apologize you're still having issues with your device. I personally had this problem before a long time ago with an old blackberry. The issue is your account thinks that you have a 3G/HSPA+ device as our default data plan. 

 

You can reach our to our Tech Support line (1-800-801-1101). They need to manually change your data plan to an LTE data plan. A store won't be able to though their system will only populate a data plan off the IMEI of your device. You can say you have an unlocked pure Android device (Nexus 5, or a Google Play Edition of a device) and they should be able to get you squared away. 

 

You can also send a PM to ATTCustomerCare and they can assist as well. You can expect a response from them within 2 business days. You can send them a PM by clicking here.

 

Hope this helps!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problem with my OnePlus One

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Jul 8, 2014 5:32:28 PM
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So I just got off the phone with tech support. He tried linking the phone
to an LTE plan, but said he was unable to. Ultimately, he reverted back to
"This is an unlocked phone with an IMEI that the system doesn't recognize
and we cannot guarantee LTE."

Not sure where to go from here.


Matt
So I just got off the phone with tech support. He tried linking the phone
to an LTE plan, but said he was unable to. Ultimately, he reverted back to
"This is an unlocked phone with an IMEI that the system doesn't recognize
and we cannot guarantee LTE."

Not sure where to go from here.


Matt

Re: Problem with my OnePlus One

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Aug 8, 2014 8:45:18 AM
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Matt,

 

Can't speak for others, but the settings you provided above for AT&T Phone APN did the trick for my OPO.  Got connected HSPA at first, but after a minute or so the 4G sign showed up.  I use GoPhone SIM and was previously using an international (non-LTE) Samsung S3.  I first tried to get help in the local store, but they had no clue.

 

Only trick for me was remembering to save the APN settings through the top right button - if you simply go back it loses changes.

 

Thanks,

Mike

 

Matt,

 

Can't speak for others, but the settings you provided above for AT&T Phone APN did the trick for my OPO.  Got connected HSPA at first, but after a minute or so the 4G sign showed up.  I use GoPhone SIM and was previously using an international (non-LTE) Samsung S3.  I first tried to get help in the local store, but they had no clue.

 

Only trick for me was remembering to save the APN settings through the top right button - if you simply go back it loses changes.

 

Thanks,

Mike

 

Re: Problem with my OnePlus One

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Aug 8, 2014 8:46:28 AM
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Edited by mismjy1 on Aug 8, 2014 at 8:47:00 AM

I should add - they did add my IMEI number to my account in the store.

I should add - they did add my IMEI number to my account in the store.

Re: Problem with my OnePlus One

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Aug 8, 2014 9:04:54 AM
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Thanks. Ultimately, I got mine working in a local store. Been loving it.


Matt
Thanks. Ultimately, I got mine working in a local store. Been loving it.


Matt

Re: Problem with my OnePlus One

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Aug 20, 2014 6:37:06 PM
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Hi, curious what type of plan you're on?

 

My OPO is in the mail on its way to me. I'm using a feature phone plan now at $50/mo all unlmited.

Hi, curious what type of plan you're on?

 

My OPO is in the mail on its way to me. I'm using a feature phone plan now at $50/mo all unlmited.

Re: Problem with my OnePlus One

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Aug 21, 2014 7:13:42 AM
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Originally it was an unlimited plan, but the week I got my phone we
switched the family plan to the next program and so we now have 6 phones,
10gbs of data, etc.

Everything is now working without issue. Full LTE and what not. Great phone.


Matt
Originally it was an unlimited plan, but the week I got my phone we
switched the family plan to the next program and so we now have 6 phones,
10gbs of data, etc.

Everything is now working without issue. Full LTE and what not. Great phone.


Matt

Re: Problem with my OnePlus One

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Aug 26, 2014 8:42:59 AM
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Hi:

 

I also got a One Plus One from China, then I flashed it with CM11S.  All I can get so far is H or H+, just couldn't get 4G.

 

I have the latest APN, 4G LTE plan, asked AT&T tech support to update the IMEI number.  Still no luck!

 

I am curios to find out what did your local store do to make it workable with 4G/LTE.

 

Appreciate it a great deal if you can share the  ultimate trick to make One Plus One 4G/LTE compatible.

 

Joseph

Hi:

 

I also got a One Plus One from China, then I flashed it with CM11S.  All I can get so far is H or H+, just couldn't get 4G.

 

I have the latest APN, 4G LTE plan, asked AT&T tech support to update the IMEI number.  Still no luck!

 

I am curios to find out what did your local store do to make it workable with 4G/LTE.

 

Appreciate it a great deal if you can share the  ultimate trick to make One Plus One 4G/LTE compatible.

 

Joseph

Re: Problem with my OnePlus One

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Sep 3, 2014 12:16:09 AM
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What I did was go into the APN and instead of choosing AT & T LTE, I chose ATT Phone instead and then LTE lit up after about a minute.  

 

The order under APNs for me are:  ATT (wap.cingular), ATT Activation (Iwaactivate), ATT Broadband (broadband), ATT LTE (pta), ATT Phone (phone)......

 

Hope that helps.

What I did was go into the APN and instead of choosing AT & T LTE, I chose ATT Phone instead and then LTE lit up after about a minute.  

 

The order under APNs for me are:  ATT (wap.cingular), ATT Activation (Iwaactivate), ATT Broadband (broadband), ATT LTE (pta), ATT Phone (phone)......

 

Hope that helps.

Re: Problem with my OnePlus One

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Sep 3, 2014 12:05:44 PM
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Hi:



Just out or curiosity, is your One Plus One phone "US Spec"? For example,
does your back cover say "CYANOGEN"?



Regards,

Joseph Chen
Hi:



Just out or curiosity, is your One Plus One phone "US Spec"? For example,
does your back cover say "CYANOGEN"?



Regards,

Joseph Chen

Re: Problem with my OnePlus One

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Sep 3, 2014 12:46:44 PM
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Mine says CYANOGEN on the back.


Matt
Mine says CYANOGEN on the back.


Matt

Re: Problem with my OnePlus One

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Hi Matt:



That explains it. With saying "Cyanogen" in the back means this phone is
for export (or for the US). So it has the right bandwidth/frequency to
utilize AT&T LTE. I bought one that is for the Chinese market, and it never
worked for the AT&T LTE. So, I bought another one just like yours, and once
I gave AT&T the IMEI number, it picks up LTE right away.



Thank you very much for the clarification. Chinese domestic model, do not
have the right frequency for AT&T LTE. Have a great day!



Sincerely,

Joseph
Hi Matt:



That explains it. With saying "Cyanogen" in the back means this phone is
for export (or for the US). So it has the right bandwidth/frequency to
utilize AT&T LTE. I bought one that is for the Chinese market, and it never
worked for the AT&T LTE. So, I bought another one just like yours, and once
I gave AT&T the IMEI number, it picks up LTE right away.



Thank you very much for the clarification. Chinese domestic model, do not
have the right frequency for AT&T LTE. Have a great day!



Sincerely,

Joseph

Re: Problem with my OnePlus One

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Sep 27, 2014 4:18:58 PM
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Hi, I just got my OnePlus One 2 days ago and followed your instructions to get some sort of mobile data to work. However, it's H+ and not 4g LTE. What do you think I could possibly do, to resolve this issue?

Thanks in advance

Hi, I just got my OnePlus One 2 days ago and followed your instructions to get some sort of mobile data to work. However, it's H+ and not 4g LTE. What do you think I could possibly do, to resolve this issue?

Thanks in advance

Re: Problem with my OnePlus One

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Sep 27, 2014 9:26:33 PM
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Hi??



First of all, is your One Plus One, Global version? If you purchased it
from China, then it does not have the proper band for AT&T LTE.



It??s quite simple to determine which version that you have, just look at
the back cover. If there is ??Cyanogen?? sign at the bottom of the back
cover, then you have the global version, then you can use AT&T LTE. If
there is no such ??Cyanogen??, then you have the Chinese version, then you
can??t use AT&T LTE.



The reason I am certain about this is because I own two One Plus. I first
purchased one in China, and no matter what I do, the most is H+ (even after
I gave AT&T my IMEI number). Then I received an invite, so I bought another
One. Then I just called AT&T and give them the new IMEI number again, and
it works immediately. So I am certain it has to do with the version of
hardware that you have, I also verified this with One Plus representative.
They confirmed that Global version, has different frequency coverage from
their China domestic model.



If your unit has ??Cyonagen?? on the back cover, then you need to:

1. Make sure you have LTE package for your service

2. Have the new SIM card

3. Call AT&T and give them your IMEI number



It should work immediately after AT&T has the IMEI number.



I hope this helps you.
Hi??



First of all, is your One Plus One, Global version? If you purchased it
from China, then it does not have the proper band for AT&T LTE.



It??s quite simple to determine which version that you have, just look at
the back cover. If there is ??Cyanogen?? sign at the bottom of the back
cover, then you have the global version, then you can use AT&T LTE. If
there is no such ??Cyanogen??, then you have the Chinese version, then you
can??t use AT&T LTE.



The reason I am certain about this is because I own two One Plus. I first
purchased one in China, and no matter what I do, the most is H+ (even after
I gave AT&T my IMEI number). Then I received an invite, so I bought another
One. Then I just called AT&T and give them the new IMEI number again, and
it works immediately. So I am certain it has to do with the version of
hardware that you have, I also verified this with One Plus representative.
They confirmed that Global version, has different frequency coverage from
their China domestic model.



If your unit has ??Cyonagen?? on the back cover, then you need to:

1. Make sure you have LTE package for your service

2. Have the new SIM card

3. Call AT&T and give them your IMEI number



It should work immediately after AT&T has the IMEI number.



I hope this helps you.

Re: Problem with my OnePlus One

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Nov 23, 2014 5:57:25 AM
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OnePlus One do not support 850MHz for LTE band 5 as AT&T use in some areas. That why whatever you do you will not get LTE data with this phone in some areas. I'm surprise that support team from AT&T do not know this.

OnePlus One do not support 850MHz for LTE band 5 as AT&T use in some areas. That why whatever you do you will not get LTE data with this phone in some areas. I'm surprise that support team from AT&T do not know this.

Re: Problem with my OnePlus One

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Jan 19, 2015 1:30:15 PM
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Edited by ATTJulieCS on Jan 20, 2015 at 8:57:27 AM

 

Hi everyone,

 

There is also a support article with the APN settings for non-AT&T devices located here. And as always, if you have any other questions, feel free to post them and the community will be happy to help!

 

You can also see more information on what is needed when bringing an unlocked device to AT&T here: Bring your phone or tablet to AT&T

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

Hi everyone,

 

There is also a support article with the APN settings for non-AT&T devices located here. And as always, if you have any other questions, feel free to post them and the community will be happy to help!

 

You can also see more information on what is needed when bringing an unlocked device to AT&T here: Bring your phone or tablet to AT&T

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: APN settings for my OnePlus One

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I am currently on a oneplus one phone I get 4g LTE, I removed the Sim card from my Samsung Galaxy s4 inserted it into the slot of my oneplus one phone, I have high downloading speeds and enjoy all the comforts of a 64 gb phone with 3 gb processor speeds. AT&T sees the unknown phone and had never inquired. Customer service is able to troubleshoot on your phone anyway. I am still a customer of AT&T. Hope this helps
I am currently on a oneplus one phone I get 4g LTE, I removed the Sim card from my Samsung Galaxy s4 inserted it into the slot of my oneplus one phone, I have high downloading speeds and enjoy all the comforts of a 64 gb phone with 3 gb processor speeds. AT&T sees the unknown phone and had never inquired. Customer service is able to troubleshoot on your phone anyway. I am still a customer of AT&T. Hope this helps

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