I understand how concerning it is being locked out of your and can’t remember the PIN. Definitely I can help!
Default PIN for some of the older model of phones is usually either 0000 or 1111. However, if none of the PINs work, then what we will need to do is an alternate master reset. This will erase all the data off of the phone, but it will allow you to bypass the PIN security.
To perform an alternate master reset, please power off the phone completely. Once the phone is off, please press and hold both the Volume Down and Power keys at the same time until Android System Recovery appears. Use the Volume Down key until Wipe data/Factory Reset is highlighted and then use the Power key to select it. Highlight Yes – Erase everything and then select it. Once it is done, please select Reboot System now to complete the process.
ATTHelp
Community Support
•
231.3K Messages
7 years ago
Hello @WhyMelol,
I understand how concerning it is being locked out of your and can’t remember the PIN. Definitely I can help!
Default PIN for some of the older model of phones is usually either 0000 or 1111. However, if none of the PINs work, then what we will need to do is an alternate master reset. This will erase all the data off of the phone, but it will allow you to bypass the PIN security.
To perform an alternate master reset, please power off the phone completely. Once the phone is off, please press and hold both the Volume Down and Power keys at the same time until Android System Recovery appears. Use the Volume Down key until Wipe data/Factory Reset is highlighted and then use the Power key to select it. Highlight Yes – Erase everything and then select it. Once it is done, please select Reboot System now to complete the process.
I hope this helps! Have a fantastic day!
Katie, AT&T Community Specialist
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