10-02-2013 9:52 AM
Several articles indicate that both HTC and Samsung are preparing the 4.3 Android update for a number of devices (phones in Canada already have it) so LG should be updating it's previous "flagship" phone, the Optimus G, but according to tech support at LG it's up to AT&T. The following was taken straight from the chat I had with LG support....
|LG Rep:||Unfortunately, although we are the manufacturer of this phone, we do not choose the features and or software the phone is equipped with. The service provider makes those decisions and LG issues the phone per their specifications. We do not manufacture the software. I would recommend contacting your carrier to see if they are willing to release a future update for it. We install the software according to the carriers request and specification. The updates are then requested by the carrier and we assist on it. Since the updates are requested and authorized by the carrier, we are unable to push a new update without their permission.|
All AT&T does is send customers to talk to the manufacturers, who just redirect back to the carriers. I don't think the customer should have to be a mediator between both parties to get accurate information.
10-05-2013 2:44 PM
I have same question for AT&T. Why once a flagship phone and only 12 months old is not receiving any love (updates)???
Please provide an answer for this and do the needful.
10-06-2013 10:10 AM
10-10-2013 4:15 PM