Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your device. Please try the following steps: Go to Settings. Tap Home screen mode. Select Easy mode, and then click Apply. If this doesn't solve it, go back to Settings. Tap Developer options. Touch Window Animation Scale, choose .5x. Do the same for Transition Animation Scale and Animator Duration Scale. If you are still encountering issues. Please send me a private message by clicking here (http://go.att.com/a745f04e) and be sure to include the following details so I can help:
Re: Phone apps dont load anylonger - TouchWiz home stopped" repeating on my Samsung S7
Hi Lisa,First of all, BIG THANKS TO YOU for fixing my issue. I am able now to navigate thru my apps now which is great news. Obviously the app icons are bigger than before and my app favorites are gone but most importantly my cell is functioning now.😀. Nice job and I appreciate your prompt response to get my issue resolved. I would like to provide feedback to your supervisor about your outstanding support. Would you mind to share his/her email id?Happy New Year. Regards, Lou
Thank you for your kind words. Glad your concerns were resolved with your device. If you need any other help, please don't hesitate to reach out- I'll be more than happy to assist you. You will be receiving a short survey based on your interaction with me, please let me know how I am doing. Have a great day! -Lisa
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