Explore & discover

Helpful Links

Contact list stopped syncing

Contributor

Contact list stopped syncing

I have an LG G2 phone configured to sync my contacts to my Gmail account.  It was working without problems.  Recently I checked and now I see an error message "sync is currently experiencing problems" and that the last time the contacts synced was 5/25/2016, two years ago.  All the other Google sync options have been working and show a current sync date.  I have talked with an AT&T store tech and they didn't know why or how to fix it, so here I am.  I have selected the sync option off then back on, without help.  I have selected the sync option off, then powered off the phone, restarted it and reset the sync on, same error message.

652 Views
Message 1 of 5
Administrator

Re: Contact list stopped syncing

Hello @JaxRed55,

I'm sorry to hear about the trouble with your LG G2 device not syncing with your Gmail contacts. I'd be happy tot perform some additional troubleshooting on your device. Please send me a private message by clicking here and be sure to include the following details so I can help:

Contact Name:
Contact # (other than your LG):
email:
Wireless Number:

Alexis

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Contact list stopped syncing

Jack L

Land line:[edited for privacy – please do not post personal information]


Message 3 of 5
Administrator

Re: Re: Contact list stopped syncing

Hello @JaxRed55,


It can be concerning having your phone stop syncing your contacts.  It will be my pleasure to help guide you! I recommend visiting our Troubleshoot & Resolve Tool.  This great resource is like getting in touch with a tech support agent without having to call in and wait on the phone.  After selecting your phones make and model, please go to Device/Software Issues > Backup, Sync, Restore or Transfer.


Have a marvelous day!


Katie, AT&T Community Specialist  

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Re: Contact list stopped syncing

Tried all the things the tool said to do, with no luck.  I was unable to add an existing account which was one of the things to do, but that may be because I didn't delete the original account first.  I didn't want to delete the account as everything else is working. 

 

Message 5 of 5
Share this topic
Share this topic
Announcements...

Want peace of mind? Add the Mobile Protection Pack for Business. Open enrollment ends 3/31/19. Contact us for the details.

Additional Support