Explore & discover

Helpful Links

All About the Genie 2
Learn all about DIRECTV's Genie 2 Server satellite receiver!

DIRECTV's Genie 2 is here to offer you a sophisticated integration and enhanced customer experience.

The Genie 2 offers more storage and enhances the DVR functionality with a DVR storage capacity of 2TB, connectivity to an Internet Wi-Fi access point and up to 7 simultaneous video streams.

If you want to learn more about the Genie 2's functionality or troubleshoot on-screen error messages, you're in the right place!

Latest messages about Genie 2

HS17 Status light blinking green constantly

Woke up this morning and found HS17 green status light blinking constantly. Waited for at least 30 mins. and still the same issue....
by Nita1966 on Jan 20, 2019 1:38 PM
5 5 Replies 188 Views

Mobile DVR registering Genie 2

I recently had the Genie 2 installed. Now i cannot register my home dvr from my mobile phone. I can register from my fire tablet b...
by Bll901 on Jan 2, 2019 8:18 AM
2 2 Replies 217 Views

installation not working

had direct installed Fri. 12-7 tv froze constantly called they came back tues 11 still freezing it was against my better judgement...
by gameon on Dec 12, 2018 2:44 AM
1 1 Reply 103 Views

Genie 2 terrible.

This equipment is terrible. I’m getting slight pixalation, lose picture 1 to 2 seconds every 20 thirty minutes or so and NO PIP. I...
by Hutchdolly on Nov 24, 2018 7:02 PM
4 4 Replies 342 Views

Evertime i turn off the mini genie the format changes when i turn itm back on

Evertime i turn off the mini genie the format changes when i turn itm back on
by herbie67 on Nov 16, 2018 5:18 PM
4 4 Replies 221 Views

Numerous problems with new 4K equipment

I recently (July 2018) upgraded my whole house DirecTV system to a 4K setup. I now have a HS17-500 Genie2 in the living room, a C6...
by jpolito1 on Nov 2, 2018 4:35 PM
16 16 Replies 1055 Views


Does Directv have a DVR that autotunes? Prior to getting a genie DVR I could autotune. I don’t want to record programs if the DVR ...
by Brassmoney on Oct 27, 2018 3:29 PM
2 2 Replies 282 Views

genie 2 can’t connect to directv

About two months ago I’ve got DIRECTV installed.... they installed a genie 2 H17 DVR and every time I try to watch on demand it sa...
by Dwilcox68 on Oct 21, 2018 5:52 PM
0 0 Replies 285 Views

775 Error on brand new Genie 2

Just had an HS17 500 installed and everything was working great until tonight when we got a 775 on all of our tv’s. Called tech se...
by Hess76 on Oct 10, 2018 8:28 PM
3 3 Replies 398 Views

genie 2 - where to get help? Projection for fix?

When using tv in bedroom w/ genie 2 pic freezes then disconnects, searches and states "wired connection lost". After about 60-90 s...
by Sadgenie2 on Jul 9, 2018 3:38 PM
4 4 Replies 576 Views

Connect my direct tv to my new phillips 5000 series smart tv

I need help getting my new smart TV (Phillips 5000 series) to connect to my direct tv. I've plugged everything in where it should ...
by Huskey8 on Jun 29, 2018 8:30 AM
2 2 Replies 571 Views

DIRECTTV Installation Problem

I'm a 10yr ATT subscriber. I recently switched from ATT UVERSE to ATT DIRECTTV- 2 weeks ago. DIRECTTV hasn't been able to properly...
by bkrebz on May 1, 2018 1:12 PM
1 1 Reply 468 Views

Genie 30 second skip issue

I do not get an error message. When I press the 30 second skip a few times to move forward on the recorded program say 90 seconds ...
by bceltman on Apr 21, 2018 11:07 AM
6 6 Replies 788 Views

genie remote

How can I remove TV captions with my 4k genie remote?
by rfnear on Mar 28, 2018 11:48 AM
1 1 Reply 509 Views

on demand internet consumption

I need to know how I am consuming exorbitant gigs of Internet use when I am recording a show series, not a movie On Demand?
by Nanlouwho on Mar 7, 2018 10:30 AM
2 2 Replies 659 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question