Explore & discover

Helpful Links

Impacted by the government shutdown? AT&T can help.  Learn more
All About the Genie 2
Learn all about DIRECTV's Genie 2 Server satellite receiver!

DIRECTV's Genie 2 is here to offer you a sophisticated integration and enhanced customer experience.

The Genie 2 offers more storage and enhances the DVR functionality with a DVR storage capacity of 2TB, connectivity to an Internet Wi-Fi access point and up to 7 simultaneous video streams.

If you want to learn more about the Genie 2's functionality or troubleshoot on-screen error messages, you're in the right place!

Latest messages about Genie 2

Mobile DVR registering Genie 2

I recently had the Genie 2 installed. Now i cannot register my home dvr from my mobile phone. I can register from my fire tablet b...
by Bll901 on Jan 2, 2019 8:18 AM
2 2 Replies 86 Views

installation not working

had direct installed Fri. 12-7 tv froze constantly called they came back tues 11 still freezing it was against my better judgement...
by gameon on Dec 12, 2018 2:44 AM
1 1 Reply 86 Views

Genie 2 terrible.

This equipment is terrible. I’m getting slight pixalation, lose picture 1 to 2 seconds every 20 thirty minutes or so and NO PIP. I...
by Hutchdolly on Nov 24, 2018 7:02 PM
4 4 Replies 288 Views

Evertime i turn off the mini genie the format changes when i turn itm back on

Evertime i turn off the mini genie the format changes when i turn itm back on
by herbie67 on Nov 16, 2018 5:18 PM
2 2 Replies 141 Views

Numerous problems with new 4K equipment

I recently (July 2018) upgraded my whole house DirecTV system to a 4K setup. I now have a HS17-500 Genie2 in the living room, a C6...
by jpolito1 on Nov 2, 2018 4:35 PM
16 16 Replies 786 Views


Does Directv have a DVR that autotunes? Prior to getting a genie DVR I could autotune. I don’t want to record programs if the DVR ...
by Brassmoney on Oct 27, 2018 3:29 PM
2 2 Replies 222 Views

genie 2 can’t connect to directv

About two months ago I’ve got DIRECTV installed.... they installed a genie 2 H17 DVR and every time I try to watch on demand it sa...
by Dwilcox68 on Oct 21, 2018 5:52 PM
0 0 Replies 253 Views

775 Error on brand new Genie 2

Just had an HS17 500 installed and everything was working great until tonight when we got a 775 on all of our tv’s. Called tech se...
by Hess76 on Oct 10, 2018 8:28 PM
3 3 Replies 328 Views

genie 2 - where to get help? Projection for fix?

When using tv in bedroom w/ genie 2 pic freezes then disconnects, searches and states "wired connection lost". After about 60-90 s...
by Sadgenie2 on Jul 9, 2018 3:38 PM
4 4 Replies 542 Views

Connect my direct tv to my new phillips 5000 series smart tv

I need help getting my new smart TV (Phillips 5000 series) to connect to my direct tv. I've plugged everything in where it should ...
by Huskey8 on Jun 29, 2018 8:30 AM
2 2 Replies 503 Views

DIRECTTV Installation Problem

I'm a 10yr ATT subscriber. I recently switched from ATT UVERSE to ATT DIRECTTV- 2 weeks ago. DIRECTTV hasn't been able to properly...
by bkrebz on May 1, 2018 1:12 PM
1 1 Reply 441 Views

Genie 30 second skip issue

I do not get an error message. When I press the 30 second skip a few times to move forward on the recorded program say 90 seconds ...
by bceltman on Apr 21, 2018 11:07 AM
4 4 Replies 702 Views

genie remote

How can I remove TV captions with my 4k genie remote?
by rfnear on Mar 28, 2018 11:48 AM
1 1 Reply 461 Views

on demand internet consumption

I need to know how I am consuming exorbitant gigs of Internet use when I am recording a show series, not a movie On Demand?
by Nanlouwho on Mar 7, 2018 10:30 AM
2 2 Replies 605 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question