Explore & discover

Helpful Links

All About Your DVR and Receiver
Love what you watch and how you watch it!

Everyone can watch what they want with DIRECTV's DVR & Receivers!

Regardless of whether you have the Genie DVR, Genie Mini & Wireless Genie Mini or a non-Genie receiver, the DIRECTV DVR and Receiver is your gateway to a world of entertainment – allowing you to record, store, rewind and watch your favorite shows

If you do run into an error with your DIRECTV DVR or Receiver, the information here should help you reset your receiver, reset your Genie’s connection, return your equipment or anything else that you might need to get back on track.

Latest messages about your DIRECTV DVR & Receiver

cost . I know I pay a $7 charge and a 2 year contract if I upgrade to a new receiv

Model: D12-100ID: 012803915755 Serial #: A10GC9GQ531599Access Card: 002992829784 Our receiver is no longer working. I am trying to...
by BlueDream1949 on Oct 15, 2018 10:39 AM
4 4 Replies 205 Views

HS17 client compared to HR44 or 54

I currently have an HR44 with 2 clients. I pay for the upgrade plan and am looking to upgrade to 4K but since I am a current subsc...
by ddrow on Oct 13, 2018 8:32 AM
6 6 Replies 243 Views

Watching DVR on tablet

I have the app on my tablet. I can stream from the app. When I try to select to watch my DVR, I get error code 100 trying to regis...
by Karen1010 on Oct 6, 2018 9:56 AM
5 5 Replies 390 Views

Rc65 pairing to Samsung LN32D450G1D

Unable to program RC65 to my Samsung LN32D450G1D. Went through all samsung codes and none worked. I'm stumped...please help!
by shawnminson on Oct 5, 2018 11:59 PM
0 0 Replies 105 Views

wireless genie drops signal frequently

Up util four weeks ago I have completely satisfied with my wireless mini genies. Recently, however, while watching live or recorde...
by pops91710 on Oct 5, 2018 1:44 PM
2 2 Replies 219 Views

Poor picture quality

For the past week we are experiencing a"pink" tinged picture on our tv that is connected to the main receiver. When we change the ...
by brgriff on Oct 2, 2018 2:27 PM
1 1 Reply 194 Views

are SL3S and C51 receiver compatibler

We purchased a SL3S SWM portable dish for our RV. We have a C51-500 receiver. When we hook everything up, we keep getting a messag...
by jbheston on Sep 30, 2018 12:05 PM
1 1 Reply 249 Views

Recorded Shows are Missing

Currently being recorded shows are not listed on my main receiver but show on my bedroom Genie list?Why can’t I see them on my mai...
by Dgrandon on Sep 29, 2018 9:30 AM
14 14 Replies 1627 Views


How can I record only TV channels and not On Demand. I record my shows so that I don't have to watch commercials I don't want On D...
by norma121622 on Sep 22, 2018 4:12 AM
1 1 Reply 264 Views

error on genie mini

Wireless Video Bridge (WVB) cannot be found? How do i get rid of this message on my screen? everything is working fine!
by davidrichmond54 on Sep 20, 2018 4:18 AM
2 2 Replies 266 Views

DVR to DVR transfer

My Genie gave up on me last week and I lost all recordings and settings. Is it possible to transfer from old to new Genie?
by DIRECTTV2 on Sep 11, 2018 3:44 PM
4 4 Replies 777 Views

sound issue

My directv has picture but no sound on my Ultra HD TV . Have tried multiple HDMI cables with the same result, but work just fine w...
by StevenCarr1103 on Sep 8, 2018 2:29 PM
4 4 Replies 539 Views

Channel guide shows “to be announced” on every channel

Guide is not updating on either receiver. Every channel shows “ to be announced”
by RickyAJ on Aug 29, 2018 5:29 PM
2 2 Replies 821 Views

equipment and features

under my equipment & features there is a feature titled "Important Information_Track3" i have contacted att & asked for it to be r...
by soosublime on Aug 28, 2018 11:48 AM
7 7 Replies 714 Views

Dollar sign next to recorded tv episodes

I had recorded a tv show a few months ago to my dvr...not a movie...just a series. Now all of a sudden it wants to charge me to wa...
by DDRaen6 on Aug 22, 2018 7:35 PM
2 2 Replies 504 Views
Not finding what you're looking for?
Try asking the community! Use the Ask a question button to get started.
You must choose a board to post.
Ask a question