Regardless of whether you have the Genie DVR, Genie Mini & Wireless Genie Mini or a non-Genie receiver, the DIRECTV DVR and Receiver is your gateway to a world of entertainment – allowing you to record, store, rewind and watch your favorite shows
If you do run into an error with your DIRECTV DVR or Receiver, the information here should help you reset your receiver, reset your Genie’s connection, return your equipment or anything else that you might need to get back on track.
If your screen is flashing on and off while saying it's "Connecting", the best solution is to reset you receiver.
If you see the No Servers Detected error message, your Genie Mini can't connect to your Genie HD DVR.
Here’s everything you need to know about how to return your DIRECTV equipment.