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Need help with your AT&T Phone account? You’re in the right place!

Do you need to activate your Access ID or pay your bill? Would you like to customize your AT&T Phone with some Call Features? Want to protect yourself from unwanted calls? Well, look no further!

This page will offer you quick access to pages that will help you resolve some of the most common AT&T Phone issues.

And, if you have a traditional landline hone phone, don’t worry - we’ve still got you covered!

New! If you're looking to block spam or unwanted calls, the AT&T Community Team has put together this helpful list of all the Digital Home Phone, Traditional Home Phone and Mobile Services available to you!

Featured AT&T Phone Support

Your Access ID

Your AT&T Access ID gives you immediate online access to your account, where you can check order status, pay your bill, stream TV, track usage, and more. Learn how to activate your AT&T Access ID.

Activate Your AT&T Access ID

Digital Phone Call Protect

AT&T's Digital Phone Call Protect offers you more control than ever over unwanted calls while reducing your chances of becoming the victim of a phone fraud or scam. Learn how to opt-in to this free service.

Digital Phone Call Protect

Calling Features & Star Codes

You can customize your digital phone to work for you by either signing into the AT&T Phone Portal or using the many star codes that come with your service. Learn how to forward calls, filter calls and more!

Calling Features & Star Codes

Latest messages about your AT&T Phone service

Message light Message light continues to blink with no messages. AT&T Phone Equipment by southsnook on Dec 10, 2018 12:40 PM 1 1 Reply 43 Views	1 Reply	43 Views
how do I chane the number of rings before voice mail starts? I need help in changing the number of rings before my voice mail starts AT&T Phone Features by dlntbaby on Dec 5, 2018 1:25 PM 1 1 Reply 111 Views	1 Reply	111 Views
In Use/No Line Message I purchased a new AT&T CL2940 and am receiving the message In Use/No Line. This message is visible before and after plugging it in... AT&T Phone Equipment by TMacPhotos on Dec 5, 2018 8:19 AM 1 1 Reply 70 Views	1 Reply	70 Views
Crank calls from an ATT number I have gotten about ten calls from 1-800-288-2020 showing ATT. I answer, they hang up. I know it is their number because it is one... AT&T Phone Account by lfm1201 on Nov 26, 2018 7:31 AM 2 2 Replies 191 Views	2 Replies	191 Views
Using international day-pass rates, I cannot be reached, I can only make outbound calls in Panama. That's mostly it, --people get all kinds of different problems when trying to call me in Panama, --very few calls get through, but... Network Coverage by Int-Cell-Usage on Nov 19, 2018 2:11 PM 2 2 Replies 148 Views	2 Replies	148 Views
How do I turn off a blocked caller ID from my phone calls going out? When I place a call from my land line it shows blocked/unknown caller to whoever is getting my call. How do I change for it to sho... AT&T Phone Features by Really1984 on Nov 9, 2018 8:42 AM 1 1 Reply 291 Views	1 Reply	291 Views
Where can I find Service Memeber discount My wife saw an advertisement for discounts to active and inactive service personnel and I tried by landline to AT&T and now on int... AT&T Phone Account by ChesapeakeFarm on Nov 6, 2018 12:30 PM 2 2 Replies 323 Views	2 Replies	323 Views
Getting old # back My father (account holder) recently passed away. He had digital phone service & internet. I moved up to take care of my mom. I nee... AT&T Phone Account by GeneDee on Oct 25, 2018 8:47 AM 1 1 Reply 294 Views	1 Reply	294 Views
blocked phone numbers how do I list my blocked phone numbers AT&T Phone Account by progmr on Oct 10, 2018 2:07 PM 5 5 Replies 267 Views	5 Replies	267 Views
Callers get a FAX ring tone whenever they call my home phone. I don't have a FAX machine not do I a Callers get a FAX tone when they call my cordless home phone. I do not have a FAX machine and I do not have a computer. How can I ... AT&T Phone Equipment by Ashlyn on Oct 9, 2018 10:49 AM 7 7 Replies 270 Views	7 Replies	270 Views
ZTE sim problem ZTE 835 Maven suddenly started saying insert sim. I've factory reset, hard reset, rebooted, clean sim card, etc. Card is only 6 we... Android by MichaelJE on Oct 8, 2018 6:47 PM 1 1 Reply 89 Views	1 Reply	89 Views
Old AT&T Phone removed. I have an old AT&T Phone line in my New Jersey home connected to a pole which I need removed.Who do I contact? AT&T Phone Installation by Lazyboy on Sep 21, 2018 1:54 PM 1 1 Reply 155 Views	1 Reply	155 Views
Caller Id How do I delete numbers from caller I'd list on TV U-verse TV Apps by Woulfeee on Sep 16, 2018 12:31 AM 1 1 Reply 337 Views	1 Reply	337 Views
No busy signal when line is busy When I’m on the phone if someone calls me they don’t get a busy signal.. they just hear the phone ring and ring AT&T Phone Features by LjAcoustic on Aug 14, 2018 4:52 PM 1 1 Reply 191 Views	1 Reply	191 Views
voicemail does not notify that I have messages Voicemail does not notify that I have messages. This is a traditional landline home phone working in a copper cable. AT&T Phone Features by notification on Jul 29, 2018 9:02 PM 1 1 Reply 191 Views	1 Reply	191 Views

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Featured messages about your AT&T Phone service

Blocked Call List - Solutions From AT&T

Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking With Digital Call Blocking you can block 100 calls. Digital Phone Call Protect With Di...

Troubleshooting your Digital Home Phone Service

Check that all cords and wires are secure and damage-free. If you have more than one telephone in the home, try another handset to see if you get a dial tone. Restart your Wi-Fi gateway by removing the power cord for ten seconds, and then plug it back. Plug your phone directly into the back of the Wi-Fi gateway, as shown in the picture below, to see if any possible issues with ...

Receiving calls from 800-288-2020

I have been receiving calls from 800-288-2020 so AT&T can find my number about something but they never make a Relay call no matter how many times I tell them that my hearing is such that that is the only way they will be able to communicate with me via phone. This has been happening off and on for years. Anyone have any ideas how to get them to make Relay calls to me?

Re: How to link accounts

Hello @wbbunch,I can relate to the desire to link accounts under one login. It will be my pleasure to help!We have a fantastic link which has steps on how to link accounts under the same login. I recommend visiting it and following the steps within.How an amazing day!Katie, AT&T Community Specialist

Accidentally Blocked my Voicemail#

I used *61 to block the many many calls I have been receiving even though I thought I was on the Do Not Call List and I accidentally Blocked my Voicemail access number! Now I cannot access or clear my voicemails! Please Help me!

Manage voicemail features – Digital Home Phone

Learn how to manage features of Voicemail. Some can be managed from your phone or from your online myAT&T account. Feature Description How To Create Multiple Voicemail Boxes Create up to eight additional subaccount voicemail boxes for family members, each with its own PIN, personal Authentication Code, unique greeting, and notification options. Manage online from the Profile ta...

Call Blocking For Digital Phone - From 20 to 100!

Hi all! The amount of calls you can block with Digital Phone has been increased from 20 to 100! You can now block more of those pesky calls! You have two options to enable and setup this feature: Online: Log into your account via att.com Hover over the banner and select Home Phone then Manage Features A new page will open and you will see a list of Features. One of those featur...

Damaged pole support

There is a pole on the sidewalk that has been damaged for over a year at: 1st street south and brevard in Cocoa Beach, FL just west of the FPL power substation. I have notified FPL and they came out yesterday but left a note saying to contact AT&T as it is yours. Someone on a bike is going to get hurt Who do I contact ?

AT&T Home Phone: How to Use Call Block and Screening

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here. Turn Call Block/Call Screening on and off Turn On Press *60. Press 3 to turn the feature on if prompted. Turn Off Press *80. Press 3 to turn feature off if prompted. A...

Lifeline eligeability

I've been told by ATT for the past two years that lifeline eligeabilityIs not offered in the oklahoma city, okla. area. I formerly received lifeline services from Cox Communication in OKC. Why is there a difference between providers? Each one is approved be USAC.

Disconnect landline

I am trying to disconnect my landline.

AT&T Remote Call Forwarding – Legacy Landline

Remote Call Forwarding is an easy way to turn on Call Forwarding when you’re away from home. With remote access, you can use any phone to redirect your calls to a number where you can be reached. To use the service, you'll need a special access telephone number and PIN. If you already have this feature, you should have received your PIN after signing up for Remote Call Forwardi...

Additional AT&T Phone Support

Check Your Order Status

You can check the status by either searching for your order or signing into your myAT&T account.

Go to My Orders Now

Ways to Pay Your Bill

Contact Us

AT&T Phone customers can contact us by phone or chat to order new service, track orders and get customer service, billing and tech support.

Call or Chat With Us

Helpful Links