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All About Your AT&T Phone Account!
Helpful hints for AT&T Phone customers.

Need help with your AT&T Phone account? You’re in the right place!

Do you need to activate your Access ID or pay your bill? Would you like to customize your AT&T Phone with some Call Features? Want to protect yourself from unwanted calls? Well, look no further!

This page will offer you quick access to pages that will help you resolve some of the most common AT&T Phone issues.

And, if you have a traditional landline hone phone, don’t worry - we’ve still got you covered!

New! If you're looking to block spam or unwanted calls, the AT&T Community Team has put together this helpful list of all the Digital Home Phone, Traditional Home Phone and Mobile Services available to you!

Featured AT&T Phone Support

Your Access ID

Your AT&T Access ID gives you immediate online access to your account, where you can check order status, pay your bill, stream TV, track usage, and more. Learn how to activate your AT&T Access ID.

Activate Your AT&T Access ID

Digital Phone Call Protect

AT&T's Digital Phone Call Protect offers you more control than ever over unwanted calls while reducing your chances of becoming the victim of a phone fraud or scam. Learn how to opt-in to this free service.

Digital Phone Call Protect

Calling Features & Star Codes

You can customize your digital phone to work for you by either signing into the AT&T Phone Portal or using the many star codes that come with your service. Learn how to forward calls, filter calls and more!

Calling Features & Star Codes

Featured AT&T Phone Support

Your Access ID

Your AT&T Access ID gives you immediate online access to your account, where you can check order status, pay your bill, stream TV, track usage, and more. Learn how to activate your AT&T Access ID.

Activate Your AT&T Access ID

Digital Phone Call Protect

AT&T's Digital Phone Call Protect offers you more control than ever over unwanted calls while reducing your chances of becoming the victim of a phone fraud or scam. Learn how to opt-in to this free service.

Digital Phone Call Protect

Calling Features & Star Codes

You can customize your digital phone to work for you by either signing into the AT&T Phone Portal or using the many star codes that come with your service. Learn how to forward calls, filter calls and more!

Calling Features & Star Codes

Latest questions about your AT&T Phone service
Delta99

No reschedule for repair

This is the second time within 6 months that I reported a loss of service (no dial tone). My land line repair was supposed to be d...
AT&T Phone Equipment
by Delta99 on Feb 18, 2019 10:02 AM
1 1 Reply 45 Views
1 Reply
45 Views
CentralAveUMC

Turning off automatic play of answering machine messages

I have a landline phone. If I'm away from my desk and a call comes in and starts a message, the phone base plays my voicemail gree...
AT&T Phone Features
by CentralAveUMC on Feb 6, 2019 7:30 AM
1 1 Reply 143 Views
1 Reply
143 Views
kathiepriest

cant acess messages on my landline

i have to put in my home phone number and a passcode to acess my messages.i cant get past my phone number and it tells methis numb...
by kathiepriest on Feb 1, 2019 7:51 PM
1 1 Reply 198 Views
1 Reply
198 Views
connane6

AT&T Mobile Phones have no dialtone. How do I reset?

My landline, not mobile, works fine. But my AT&T mobile phones upstairs have no dial tone. How do I reset?
AT&T Phone Equipment
by connane6 on Jan 31, 2019 6:51 AM
1 1 Reply 107 Views
1 Reply
107 Views
Oldfashion56

POTS

Who do I speak with at AT&T to get traditional POTS? I have been told by 2 different customer service reps that AT&T does not have...
by Oldfashion56 on Jan 21, 2019 11:33 AM
1 1 Reply 282 Views
1 Reply
282 Views
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Featured messages about your AT&T Phone service
ATTCustomerCare Community Support

Blocked Call List - Solutions From AT&T

Are you receiving unwanted calls on your home phone? What about spam calls? Are you looking for a way to block these types of calls? We have some great tools and features that can help you do just that and more depending on the type of device you have. Digital Home Phone Digital Call Blocking With Digital Call Blocking you can block 100 calls. Digital Phone Call Protect With Di...
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ATTU-verseCare Community Support

Troubleshooting your Digital Home Phone Service

Check that all cords and wires are secure and damage-free. If you have more than one telephone in the home, try another handset to see if you get a dial tone. Restart your Wi-Fi gateway by removing the power cord for ten seconds, and then plug it back. Plug your phone directly into the back of the Wi-Fi gateway, as shown in the picture below, to see if any possible issues with ...
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Jane_B. Jane_B.

Receiving calls from 800-288-2020

I have been receiving calls from 800-288-2020 so AT&T can find my number about something but they never make a Relay call no matter how many times I tell them that my hearing is such that that is the only way they will be able to communicate with me via phone. This has been happening off and on for years. Anyone have any ideas how to get them to make Relay calls to me?
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ATTCares Administrator

Re: How to link accounts

Hello @wbbunch,I can relate to the desire to link accounts under one login. It will be my pleasure to help!We have a fantastic link which has steps on how to link accounts under the same login. I recommend visiting it and following the steps within.How an amazing day!Katie, AT&T Community Specialist
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Maddy63 Maddy63

Accidentally Blocked my Voicemail#

I used *61 to block the many many calls I have been receiving even though I thought I was on the Do Not Call List and I accidentally Blocked my Voicemail access number! Now I cannot access or clear my voicemails! Please Help me!
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ATTU-verseCare Community Support

Manage voicemail features – Digital Home Phone

Learn how to manage features of Voicemail. Some can be managed from your phone or from your online myAT&T account. Feature Description How To Create Multiple Voicemail Boxes Create up to eight additional subaccount voicemail boxes for family members, each with its own PIN, personal Authentication Code, unique greeting, and notification options. Manage online from the Profile ta...
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ATTU-verseCare Community Support

Call Blocking For Digital Phone - From 20 to 100!

Hi all! The amount of calls you can block with Digital Phone has been increased from 20 to 100! You can now block more of those pesky calls! You have two options to enable and setup this feature: Online: Log into your account via att.com Hover over the banner and select Home Phone then Manage Features A new page will open and you will see a list of Features. One of those featur...
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marklfox marklfox

Damaged pole support

There is a pole on the sidewalk that has been damaged for over a year at: 1st street south and brevard in Cocoa Beach, FL just west of the FPL power substation. I have notified FPL and they came out yesterday but left a note saying to contact AT&T as it is yours. Someone on a bike is going to get hurt Who do I contact ?
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ATTU-verseCare Community Support

AT&T Home Phone: How to Use Call Block and Screening

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here. Turn Call Block/Call Screening on and off Turn On Press *60. Press 3 to turn the feature on if prompted. Turn Off Press *80. Press 3 to turn feature off if prompted. A...
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Prkennemer Prkennemer

Lifeline eligeability

I've been told by ATT for the past two years that lifeline eligeabilityIs not offered in the oklahoma city, okla. area. I formerly received lifeline services from Cox Communication in OKC. Why is there a difference between providers? Each one is approved be USAC.
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RickInReno RickInReno

Disconnect landline

I am trying to disconnect my landline. 
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1
ATTU-verseCare Community Support

AT&T Remote Call Forwarding – Legacy Landline

Remote Call Forwarding is an easy way to turn on Call Forwarding when you’re away from home. With remote access, you can use any phone to redirect your calls to a number where you can be reached. To use the service, you'll need a special access telephone number and PIN. If you already have this feature, you should have received your PIN after signing up for Remote Call Forwardi...
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Additional AT&T Phone Support

Check Your Order Status

You can check the status by either searching for your order or signing into your myAT&T account.

Go to My Orders Now

Ways to Pay Your Bill

Contact Us

AT&T Phone customers can contact us by phone or chat to order new service, track orders and get customer service, billing and tech support.

Call or Chat With Us

Additional AT&T Phone Support

Check Your Order Status

You can check the status by either searching for your order or signing into your myAT&T account.

Go to My Orders Now

Ways to Pay Your Bill

Contact Us

AT&T Phone customers can contact us by phone or chat to order new service, track orders and get customer service, billing and tech support.

Call or Chat With Us