Need help getting the most out of your AT&T Internet Account?
Whether you need to pay your bill, manage your network, check on possible outages or send back some equipment, we've set up this page to help guide you to the right place.
Let's get you the information you need...
We have several convenient ways to pay your AT&T bill.
Learn how you can make payments online, over the phone, in person, and by mail.
You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.
Note: You can save time when you sign up with hassle-free paperless billing or AutoPay.
If you're experiencing issues with your Internet service, you can check to see if there's an outage in your area:
1. Go to https://www.att.com/outages/.
2. Enter your ZIP Code to check for outages in your area.
You can also sign into your account for personalized results.
If you like, you can sign up to get an alert or text about an internet outage:
1. Go to your myAT&T profile.
2. Select Internet.
3. Go to Service Alerts and update your info.
If you're having a problem connecting to the internet, you may see an error message on your screen. Part of that message includes an error code that starts with NAD.
Find out if you're getting an NAD error message because your service is down. Check to see if there's an outage in your area.
Learn about other reasons you might be getting a NAD error message.
Follow these steps to successfully reboot your modem or Wi-Fi gateway with a router connected and get your service up and running.
AT&T Smart Home Manager is an easy way to personalize and manage your home network info from your device.
If you have AT&T Internet with one of these Wi-Fi gateways, this app is free:
• Arris NVG599
• BGW210
• BGW320
• Motorola NVG589
• Pace 5031NV
• Pace 5168
• Pace 5268AC
• 2Wire 3600HGV
• 2Wire 3800HGV-B
• 2Wire 3801HGV
Note: AT&T Smart Home Manager is limited to home Wi-Fi networks. Features vary by gateway model.
Learn how to manage your home Wi-Fi network, connect devices to your network, and more.
We have what you need to set up your 3rd party modems & routers, smart TVs and gaming systems.
Note: If you need to setup your gateway, AT&T Smart Wi-Fi Extender, or just learn what the lights on your equipment mean - we've also got you covered!
If you started the return process online, we’ll be in touch. Otherwise, chat with us or call us to get started.
Check your current internet speed with AT&T’s Internet Speed Test.
Check upgrade options in your AT&T account.
Learn about the factors that can affect Internet speed - and steps you can take to optimize your Internet!
Get a faster internet experience with AT&T Fiber. AT&T's best Fiber Internet plans include:
- Superfast upload and download speeds.
- Unlimited internet data included.
- No annual contract and no bundle required.
Learn how to optimize your Internet speed and where available, enjoy speeds up to 5 GIGs with AT&T Fiber.
Read the latest AT&T Internet Account solutions...
Accepted Solution
ACP Wind Down
For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?
Questions
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Internet
15
1
0
Accepted Solution
Official Solution
Is this a scam number 888 454 9594
I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou
Questions
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Internet
69
2
0
Accepted Solution
Compatibility of ARRIS SBG10 with AT&T internet/ WIFI
I just recently change my provider of internet/ WIFI to AT&T, my question will my personal Cable Modem ( Arris)SBG10, be compatible for AT&T WIFI
Questions
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Internet
33
5
0
Accepted Solution
Official Solution
No internet 75024
Internet has been down since yesterday afternoon in plano. What's the status?
Questions
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Internet
477
4
0
Accepted Solution
Official Solution
Closed
Horrible customer service
I contacted Directv re their internet tv was told they use Att for internet. I had Att internet installed on January 23. I then contacted Directv re their equipment delivery as it was to be here prior to internet being installed. Directv customer service was horrible . I cancelled the service for b
Questions
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Internet
329
5
Join the latest AT&T Internet Account conversations...
Accepted Solution
ACP Wind Down
For customers who are losing the Affordable Connectivity Program (ACP) benefit, what kind of low-cost Internet plans (and amounts) are you being offered if you have called AT&T to discuss your options post-ACP?
Questions
•
Internet
15
1
0
Accepted Solution
Official Solution
Is this a scam number 888 454 9594
I needed to call ATT Internet customer service, so I googled "att internet" and this number came up right at the top. I called the number, and the guy asked me for my 4-digit passcode, I said I didn't have a passcode. Then the guy asked me for the last 4 digits of my social security. I got suspiciou
Questions
•
Internet
69
2
0
Internet outage 75214
Internet has been down since Thursday 3/21. Map shows an outage though I am on the outside edge of it. Unlike prior outages I have received no text updates.
Questions
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Internet
35
2
0
This company is awful - rewards scam
I signed up for AT&T back in early February when we moved into our new home as I was told it was the best. I was looking at several other companies that were slightly cheaper, but AT&T offered me a bunch of rewards to sign up so I went with them. When I signed up with the agent over chat she told me
Questions
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Internet
38
1
0
No internet
Connection went down today 3/24/2024 and no luck getting it back up and running
Questions
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Internet
50
2
0
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