Need help understanding your bill?

Do you need help understanding and paying your bill?

The information on this page will help you pay your bill, transfer billing responsibility, set up payment arrangements, sign up for AT&T Paperless Billing, AutoPay and more.



Are you looking for help with your bill?

Expand all

Are you looking for AT&T Paperless Billing?

Expand all
Not finding what you're looking for?

Read the latest billing solutions...

(7)

Accepted Solution

Want to pay bill for daughter

(Edited to remove personal information). Want to make payment but don’t know the outstanding amount. Please call (Edited to remove personal information) Carol, or (Edited to remove personal information) James, or [email scrubbed] or just answer here. Her email is down. So we need info. Thx.

Questions

18

2

0

Accepted Solution

Seeking help with the bill adjustment.Wrong information about the promotion for new accounts. Had to cancel the account with in a week.

I was tricked by ATT sales representative with some fake promotions for opening a new account. I was told clearly about the monthly bill I would receive based on all the promotions they promised to add to my new account. However, when I got the bill nothing was applied. After calling to customer ser

Questions

18

4

0

Accepted Solution

Official Solution

Urgent: Stop Auto Payment and Refund for Service after Account Cancellation

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

Questions

92

5

0

Accepted Solution

Billing Increase

I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph

Questions

41

6

0

Accepted Solution

Closed

I use over 800gb of data on an unlimited plan at at&t and got charged a 100 or more dollars???

When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??

Questions

43

6

0

Join the latest billing discussions...

(20)
Roaming charges

Twice AT & T has billed for international roaming charges that were disabled. Before sending my 14 y.o. daughter to Europe I visited an AT & T store in person in Siant Louis Park, MN to ensure that she wouldn't be able to incur additional charges. It took the store rep. almost an hour to fig

Questions

21

1

0

Unlimited Your Way - Premium PL, Extra EL, and Starter SL per line cost chart for AT&T consumer plans.

Updated for 2024 as there were lots of changes in the past year (I've got a few older versions of this floating around). Tablets in a UYW plan are $20.99 and placed on Starter priority with 15GB of hotspot (with HD streaming option). Wearables are $10.99. 99¢ increase: Some older plans that were

Questions

16

0

0

November new line promotion

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

Questions

16

0

0

ATT = Thieves

Just venting.  Don't care.  For the second time ATT has pulled their upgrade/trade in game with me.  The first time i didn't have the receipts.  The first time i ordered the phone online at att with a chat window open.  Sure, no problem, you will get credits for your phone against what you are going

Questions

23

2

0

Accepted Solution

Want to pay bill for daughter

(Edited to remove personal information). Want to make payment but don’t know the outstanding amount. Please call (Edited to remove personal information) Carol, or (Edited to remove personal information) James, or [email scrubbed] or just answer here. Her email is down. So we need info. Thx.

Questions

18

2

0

FAST. EASY. ONLINE.

Shop the way you want

Same-day pickup

Order online and pick up safely in-store or curbside today.
Subject to availability.

Find a store

Same-day delivery

Get delivery and optional expert setup as soon as today with AT&T Right To YouSM. All free.
Select markets only. Same-day delivery subject to availability.

Learn more

Free shipping & returns

Shop online with free shipping and returns.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.