Do you have questions about your AT&T Wireless account?
The information on this page will help you manage your account, transfer billing responsibility, pay your bill, understand your Customer Service Summary (CSS) and more.
Are you looking for help with your account?
You can easily access your account with the myAT&T App.
Just sign in to the myAT&T App to:
• View your user information
• View your contract info
• Maintain your secret question
If you are running into snags when signing into the myAT&T App, we've got some tips to help you out.
If you forgot your AT&T password for signing in, you can easily reset it on the myAT&T App.
If you have forgotten your AT&T Email password, you can also sign in to change, reset, or update your email password in the myAT&T App.
Learn what you need to know about unlocking your AT&T phone or device.
Then, when you're ready, submit your unlock request!
We've made it easy for you to transfer content and remove personal info from your old device with this step-by-step checklist (PDF 130 KB).
Then, when you're ready, you can trade-in your device!
Learn more about trade-ins, orders & appointments.
Let us help you track and activate a replacement device and even temporarily suspend your service, if your device was stolen.
Knowing how much data you're using will help keep your monthly bills predictable.
Here are some activities that tend to use a lot of data:
• High-definition video streaming
• Video conferencing, like FaceTime® and Skype®
• Standard-definition video streaming
• Online interactive gaming
• Music streaming
• Downloading & viewing movies
• Downloading & viewing large data files
Learn more about using Wi-Fi, Screen Saver, how to suspend or block all usage for specific devices and other tips for managing wireless usage.
Here's how to check and pay your balance:
1. Go to Installment plan details. If you have more than one device, select the device you want to view.
2. Select Make a plan payment to pay off your device or pay the amount needed to upgrade, if applicable.
Learn more about how to pay off your balance or pay to upgrade smartphones, tablets, wearables, accessories, or basic phones.
Get a summary of your services, monthly bill estimate, partial-month and one-time charges, activation and installation dates, and more on your Customer Service Summary (CSS).
Learn how to get a summary of your services and a bill estimate.
Are you looking for help with your bill?
Bill changes can happen for several reasons, including plan updates, new devices, promo expirations, credits, and more.
We have put together a helpful online resource to Help Understand Your AT&T Bill. This site will offer you everything you need to learn about your charges, payment options, taxes, fees, charges and more!
We have a number of convenient ways to pay your AT&T bill.
Learn how you can make payments online, over the phone, in person, by mail, and without signing in.
You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY WIRELESS PAYMENTS, MY TV PAYMENTS or MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.
Tip: You can save time when you sign up with hassle-free paperless billing or AutoPay.
Learn how to schedule a payment arrangement to avoid service interruptions.
A Transfer of Billing Responsibility changes the account ownership from one person to another. With the transfer, the new owner assumes responsibility for the account, monthly bills, and contract.
To be eligible to Transfer Billing Responsibility to another account:
• Your account must be active for 60+ days.
• Your account status must be current with no past-due balance.
Note: You're still responsible for any account charges until the transfer is completed.
• If you have combined billing, you need to separate your services, such as AT&T Internet, Phone, U-verse TV, DIRECTV, and wireless, before transferring all or part of the account to a new owner.
• The accounts can be re-combined by calling us after 2 full billing periods.
• Make sure this account is not an AT&T PREPAID or company account.
Now, let's get started!
We’re happy to look into it: get help with payment concerns.
Have you seen a difference in your bill amount? Here are common reasons why the amount you owe may change.
Find out how moving is easy with AT&T!
Do you have questions about the unlimited plans that AT&T has to offer you? We have helpful information for you to use when deciding between AT&T Unlimited Elite, Unlimited Extra, and Unlimited Starter plans.
You’ll also learn more about 5G, reprioritization, personal hotspots, tethering and all the ways that AT&T is giving you and your family more value and savings with our new Unlimited Your Way Wireless rate plan options:
Just tap The myAT&T App* to pay when and where you want.
* Account registration and compatible device required. Messaging and data charges may apply for app download and usage.
Please visit Bill & account support to learn how to sign in, view and pay your bill online, change your service, how to contact us, and more!
Read the latest Wireless account solutions...
Accepted Solution
Liars
My wife and I were promised free phones by a representative from AT@T. She looked at our phones and guaranteed our phones would be free. Turs out that is not the case. AT@T customer service offers no help
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Wireless
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8
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Accepted Solution
No credit for trade in
Who can I contact regarding AT&T stating they never received my trade in phone. I sent it with the label they gave me and fed ex has proof that it was picked up And scanned but from there it is lost. Never received by At & t. I’ve called multiple times and they’ve even stated once that my c
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19
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Accepted Solution
postpaid plan as non US citizen / no SSN
I am often in the US work related for several months and would like to get a postpaid plan (Unlimited Premium). I know prepaid exist but its not an option for me, I need add ons that are not possible with prepaid. Can I get a postpaid plan as non US citizen? I dont have SSN or any other way on how
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Wireless
34
8
Accepted Solution
unlock paid off iphone
Our two iPhone installment plans were paid off in Sept 2022. We switched carriers in Oct 2023, and purchased new phones from the new carrier. Since then we have been unsuccessful in unlocking the old phones from AT&T. Keep seeing the message that installment plan is not paid off.&nb
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Our business line is unable to send out text messages to anyone on ATT because they labeled our number as Spam. It is not Spam. How do we get our number removed from their Spam filter?
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Wireless
3
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Is there a way to talk to someone faster? I have been on hold for two hours today.
See above - I see mentions of a "live chat" feature on different forum posts and AT&T sites but can't find the option.
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I am a licensed clinical social worker at a FQHC and serve a rural, underserved population. It is really disappointing that I do not qualify for the Healthcare Worker's Discount. I am a Healthcare Worker. I went to school for 6 years to receive my licensing. I serve the community in the
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My husband🙃has been using a new phone with my cellphone number. He got it for us cellular in Rockford. He is using to look at vacations. For example, he writes Aulani Spaces (Edited as per community guidelines). why would he use my cell phone number? Does he
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