Do you have questions about your AT&T Wireless account?
The information on this page will help you manage your account, transfer billing responsibility, pay your bill, understand your Customer Service Summary (CSS) and more.
Are you looking for help with your account?
You can easily access your account with the myAT&T App.
Just sign in to the myAT&T App to:
• View your user information
• View your contract info
• Maintain your secret question
If you are running into snags when signing into the myAT&T App, we've got some tips to help you out.
If you forgot your AT&T password for signing in, you can easily reset it on the myAT&T App.
If you have forgotten your AT&T Email password, you can also sign in to change, reset, or update your email password in the myAT&T App.
Learn what you need to know about unlocking your AT&T phone or device.
Then, when you're ready, submit your unlock request!
We've made it easy for you to transfer content and remove personal info from your old device with this step-by-step checklist (PDF 130 KB).
Then, when you're ready, you can trade-in your device!
Learn more about trade-ins, orders & appointments.
Let us help you track and activate a replacement device and even temporarily suspend your service, if your device was stolen.
Knowing how much data you're using will help keep your monthly bills predictable.
Here are some activities that tend to use a lot of data:
• High-definition video streaming
• Video conferencing, like FaceTime® and Skype®
• Standard-definition video streaming
• Online interactive gaming
• Music streaming
• Downloading & viewing movies
• Downloading & viewing large data files
Learn more about using Wi-Fi, Screen Saver, how to suspend or block all usage for specific devices and other tips for managing wireless usage.
Here's how to check and pay your balance:
1. Go to Installment plan details. If you have more than one device, select the device you want to view.
2. Select Make a plan payment to pay off your device or pay the amount needed to upgrade, if applicable.
Learn more about how to pay off your balance or pay to upgrade smartphones, tablets, wearables, accessories, or basic phones.
Get a summary of your services, monthly bill estimate, partial-month and one-time charges, activation and installation dates, and more on your Customer Service Summary (CSS).
Learn how to get a summary of your services and a bill estimate.
Are you looking for help with your bill?
Bill changes can happen for several reasons, including plan updates, new devices, promo expirations, credits, and more.
We have put together a helpful online resource to Help Understand Your AT&T Bill. This site will offer you everything you need to learn about your charges, payment options, taxes, fees, charges and more!
We have a number of convenient ways to pay your AT&T bill.
Learn how you can make payments online, over the phone, in person, by mail, and without signing in.
You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY WIRELESS PAYMENTS, MY TV PAYMENTS or MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.
Tip: You can save time when you sign up with hassle-free paperless billing or AutoPay.
Learn how to schedule a payment arrangement to avoid service interruptions.
A Transfer of Billing Responsibility changes the account ownership from one person to another. With the transfer, the new owner assumes responsibility for the account, monthly bills, and contract.
To be eligible to Transfer Billing Responsibility to another account:
• Your account must be active for 60+ days.
• Your account status must be current with no past-due balance.
Note: You're still responsible for any account charges until the transfer is completed.
• If you have combined billing, you need to separate your services, such as AT&T Internet, Phone, U-verse TV, DIRECTV, and wireless, before transferring all or part of the account to a new owner.
• The accounts can be re-combined by calling us after 2 full billing periods.
• Make sure this account is not an AT&T PREPAID or company account.
Now, let's get started!
We’re happy to look into it: get help with payment concerns.
Have you seen a difference in your bill amount? Here are common reasons why the amount you owe may change.
Find out how moving is easy with AT&T!
Do you have questions about the unlimited plans that AT&T has to offer you? We have helpful information for you to use when deciding between AT&T Unlimited Elite, Unlimited Extra, and Unlimited Starter plans.
You’ll also learn more about 5G, reprioritization, personal hotspots, tethering and all the ways that AT&T is giving you and your family more value and savings with our new Unlimited Your Way Wireless rate plan options:
Just tap The myAT&T App* to pay when and where you want.
* Account registration and compatible device required. Messaging and data charges may apply for app download and usage.
Please visit Bill & account support to learn how to sign in, view and pay your bill online, change your service, how to contact us, and more!
Read the latest Wireless account solutions...
Accepted Solution
Unlocking Device After Paid Off
Hi everyone, I switched 2 lines over to AT&T in January 2023 and got a free iPhone 14 Pro (36 months of credits) for trading in an iPhone 12. Last week I switched over my personal wireless account to a newly created business account and paid off the iPhone 14 Pro. When trying to unlock online,
Questions
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Wireless
20
7
0
Accepted Solution
Help! I Transferred Billing Today, and Now Can't Find Plan I Signed Up For After Merge
Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun
Questions
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Wireless
49
5
0
Accepted Solution
Official Solution
What are "add-0ns" for $50???
I am billed $5- for 'ad-ons' with no description.
Questions
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Wireless
21
1
0
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IMO Request Website
I am no longerable to access the IMO Request Site. When trying to access the site I am getting a permissions error. Never seen that before, is there a reason the site no longer works for me? file:///var/folders/lw/fxf8pr953yl0pnbcdd8_lvh00000gn/T/TemporaryItems/NSIRD_screencaptureui_wh0sBD/Screensh
Questions
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Wireless
8
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0
Accepted Solution
Unlocking Device After Paid Off
Hi everyone, I switched 2 lines over to AT&T in January 2023 and got a free iPhone 14 Pro (36 months of credits) for trading in an iPhone 12. Last week I switched over my personal wireless account to a newly created business account and paid off the iPhone 14 Pro. When trying to unlock online,
Questions
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20
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What to do about data breach - Former Customer
I got notice that my SSN was found on the dark web associated with the data breach in March. I read that AT&T sent notifications out to current and former customers, but I would not have gotten any of the notifications since my record have an old (deactivated) email, previous address, and non-fu
Questions
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144
1
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Husband's number shows text sent out to me but he didn't send them and I didn't receive them.
On 2/26 at 4:30am and 4:31am it shows on screen that my husband's phone sent 2 text messages/pics to me but he didn't send them and I didn't receive them on my end. When I download the file (excel/csv) it's not on the report but it shows on the screen. This happens to be the same day our car
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Trying to figure out what was installed on my property
My name is Riley (Edited as per community guidelines). I don’t know why it took me so long to reach out about this, but I am inquiring to find out what and why was there something installed on my property without my consent? I purchased the home in July 2020 and in the early summer months of 2021 AT
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