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two $50 VISA Reward Cards

two $50 VISA Reward Cards

I received an email last month saying that I completed my three months and I still haven’t received my text messages for both lines. But I did receive a text about my bill needs to be paid on May 3rd. But no reward text messages. I have yet to talk to someone. They keep switching me to different phone numbers and customer service.

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Message 1 of 8
Administrator

Re: two $50 VISA Reward Cards

Hello @Victory1349!

 

We advise contacting the AT&T Rewards center at 1-800-288-9983. Also, make sure that you check your other email folders for any message concerning your Rewards card.

 

We hope this info helps.


Lar, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8

Re: two $50 VISA Reward Cards

I have contacted At&t for over a month. I’m not getting anywhere with yall
Message 3 of 8
Administrator

Re: two $50 VISA Reward Cards

Good morning @Victory1349

We can take a closer look for you concerning the AT&T PREPAID $50 Gift Card promotion.

The offer is for new lines of service only, requiring a new Device purchase and activated on a $50 or greater plan. You must make 3 monthly payments within 90 days of activation before we text a detailed message on how to redeem your card including your code at att.com/claimyourcard.

Please check your text message history for your code and instructions, not email. Thank you!

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8

Re: two $50 VISA Reward Cards

Hello they sent me an alert last month and I never received anything. Then they took the alert off this month after I called 8 times. I’m just not understanding this at all. I
Message 5 of 8
Administrator

Re: two $50 VISA Reward Cards

Hi, @Victory1349,

 

We'd love to help with this. For questions and concerns involving the reward card promotions on prepaid service, please call 855.308.0293. They're available from 7am to 7pm Central on Monday through Friday.

 

Have a great week!

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8

Re: two $50 VISA Reward Cards

I have call every number no one seems to know anything!!!

Message 7 of 8

Re: two $50 VISA Reward Cards

me too! exact same thing!!!!!!!!!!! I've called 7 different ATT numbers - NO ONE KNOWS ANYTHING! I finally went to local store where I sighed up - they didn't know either however the manager is speaking with his escalation team this week and will get back to me as soon as he can find out anything! ATT& YOU ARE B**LS******S! I should have stayed with VERIZON They ALWAYS give what they promise!

Message 8 of 8
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