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failed login - account cancelled?

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failed login - account cancelled?

I cannot sign in to my existing prepaid phone number. I was paid up through February 2019 but now can't access my file online. I was attempting to log in to discontinue an autopay. What should I do?

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ACE - Sage
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‎12-11-2018 12:52 PM

Re: failed login - account cancelled?

Well, if it’s closed you don’t have to cancel auto pay anymore.  

Accounts are closed if the balance is $0 for 60 days or more.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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ACE - Expert

Re: failed login - account cancelled?

Are you currently outside the US? It is common to not be able to sign in from outside the US.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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