03-08-2019 9:54 PM
For the past two days I have been attempting to log in to att.com/my and I keep getting a system error that reads, "We seem to be experiencing system issues. Please try again later."
Is this just me or is everyone experiencing this same error.
Solved by: Go to Solution.
03-09-2019 8:50 AM
When I clicked the link you inserted, I got a warning that it sends users to a site not associated with ATT. Why is it a link to another provider?
- edited 03-09-2019 11:33 AM
That is definitely ATT’s prepaid page. I have no idea why that warning pops up. Probably because it does not have “att.com” in the url. If you don’t trust that link, type “att.com/myprepaid” into your browser and see where it takes you.
03-09-2019 1:02 PM
Okay, so I used to link provided. Att.com/myprepaid. I then typed in my number and four digit pin I normally use to access my go.phone account. I was then prompted to change my password to something with six characters or more and a capital letter and so forth. I did that and now I am good to go. I once again have full access to my account.
This was my first question to this site and I am appreciative of your response. Thank you.
03-09-2019 1:06 PM
I was then prompted to change my password to something with six characters or more and a capital letter and so forth.
That’s news. There have been many complaints about prepaid only having a 4 digit pin. I guess ATT finally listened.
03-27-2019 4:39 AM
This url doesnt point to AT&T website , why should I trust it ?
Read the thread.
And it’s the only way you can access your prepaid account like every other prepaid customer.
- edited 03-27-2019 7:54 PM
This link work..... Need to change password !!!!!!!!!!!!!!!!!
I got access to the AT&T prepaid now !!!
04-01-2019 3:33 AM
I'm having the same trouble as well. I shouldn't have to Google around to find this out. A message of some kind would have been a better way to handle it than to just have people get "try later". Not very professional, AT&T.
05-12-2019 3:05 PM
When I try it doesn't work. I get ..
The system cannot sign you in at this time. Call 611 for help.
This has been going on for weeks. No opportunity to change my password.
05-15-2019 6:49 PM
Well it had solution for this issue and that's false. AT&T absolutely is the worst service anyone could have. I've delt with this issue for months and nothing has been done. Good luck to everyone I'm switching to Verizon i pray AT&T losses everything they have that's what they deserve there's the solution
05-30-2019 1:31 PM
Cant log in to the URL for prepaid from either the ATT.com site or paygonline.com. As you can see from the screen shot I was on the URL you suggested and I'm still getting a system error message. I tried on my desktop and my through my ATT phone app. I did manage to receive a temp 4 digit password, and changed my password again. But still not able to log in. Been trying for 3 days to pay my bill. Had to do it by phone. I need to delete a payment method because you charged my credit card which I had told you not to use instead of my bank account debit card. Need to change this and cant. Funny a communication company cant keep a website working correctly. From the amount of complaints on the website about this you need to fix your system.