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Unable to log in to att prepaid - system error

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Unable to log in to att prepaid - system error

For the past two days I have been attempting to log in to att.com/my  and I keep getting a system error that reads, "We seem to be experiencing system issues. Please try again later."

 

Is this just me or is everyone experiencing this same error.

 

Thank you,

Dennis

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Message 1 of 13
ACE - Expert

Re: Unable to log in to att prepaid - system error

Wrong url for prepaid. To log into prepaid, use this: https://www.paygonline.com/websc/loginPage.html

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Message 2 of 13
Contributor

Re: Unable to log in to att prepaid - system error

When I clicked the link you inserted, I got a warning that it sends users to a site not associated with ATT. Why is it a link to another provider?

Message 3 of 13
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ACE - Expert
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Accepted by Sdheavyd
‎03-09-2019 1:04 PM

Re: Unable to log in to att prepaid - system error

That is definitely ATT’s prepaid page. I have no idea why that warning pops up. Probably because it does not have “att.com” in the url. If you don’t trust that link, type “att.com/myprepaid” into your browser and see where it takes you.

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Message 4 of 13
Tutor

Re: Unable to log in to att prepaid - system error

Okay, so I used to link provided. Att.com/myprepaid. I then typed in my number and four digit pin I normally use to access my go.phone account. I was then prompted to change my password to something with six characters or more and a capital letter and so forth. I did that and now I am good to go. I once again have full access to my account.

 

This was my first question to this site and I am appreciative of your response. Thank you.

 

Dennis

Message 5 of 13
ACE - Expert

Re: Unable to log in to att prepaid - system error

I was then prompted to change my password to something with six characters or more and a capital letter and so forth.

That’s news. There have been many complaints about prepaid only having a 4 digit pin. I guess ATT finally listened. 

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Message 6 of 13
Contributor

Re: Unable to log in to att prepaid - system error

This url doesnt point to AT&T website , why should I trust it ?

Message 7 of 13
ACE - Sage

Re: Unable to log in to att prepaid - system error


@bouviervj wrote:

This url doesnt point to AT&T website , why should I trust it ?


Read the thread.

And it’s the only way you can access your prepaid account like every other prepaid customer.  

 

091F2D3C-2636-4CA9-AF20-EB0AF585B992.jpeg

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 8 of 13
ACE - Professor

Re: Unable to log in to att prepaid - system error

This link work..... Need to change password !!!!!!!!!!!!!!!!!
I got access to the AT&T prepaid now !!!

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Message 9 of 13
Contributor

Re: Unable to log in to att prepaid - system error

I'm having the same trouble as well. I shouldn't have to Google around to find this out. A message of some kind would have been a better way to handle it than to just have people get "try later". Not very professional, AT&T. 

Message 10 of 13
Contributor

Re: Unable to log in to att prepaid - system error

When I try it doesn't work. I get ..

Error!

 

The system cannot sign you in at this time. Call 611 for help.

 

This has been going on for weeks. No opportunity to change my password.

Message 11 of 13
Contributor

Re: Unable to log in to att prepaid - system error

Well it had solution for this issue and that's false. AT&T absolutely is the worst service anyone could have. I've delt with this issue for months and nothing has been done. Good luck to everyone I'm switching to Verizon i pray AT&T losses everything they have that's what they deserve there's the solution

Message 12 of 13
Contributor

Re: Unable to log in to att prepaid - system error

Cant log in to the URL for prepaid from either the ATT.com site or paygonline.com. As you can see from the screen shot I was on the URL you suggested and I'm still getting a system error message.  I tried on my desktop and my through my ATT phone app.   I did manage to receive a temp 4 digit password, and changed my password again. But still not able to log in.  Been trying for 3 days to pay my bill. Had to do it by phone.  I need to delete a payment method because you charged my credit card which I had told you not to use instead of my bank account debit card. Need to change this and cant.  Funny a communication company cant keep a website working correctly.  From the amount of complaints on the website about this you need to  fix your system. 
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ATT.jpg 

 

Message 13 of 13
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