10-02-2019 1:49 PM
The worst service experience in here
This is so far the worst retailer I have ever had to deal with, terrible customer service and NOTHING that is promised is given to the customer.
I have to call 611 many times for issues, mainly billing issues due to my bill some how already pay in the other at&t store. I called 2 days ago for an issue that my bill had paid $65 but the network still no work for no reason. I am angry with that. The other none-coperrate store told me to the crossgate corporate store. They can refund the money for u. I have been there found a manager to said the reason I need refund my bill. First he didn't said anything just type the IPAD and said later u can use it. No explain just do what u do what u want than said why don't u go back to find the original store. What's different with at&t store? I will never use this line after this time. Very worst service people that can did manager.
10-04-2019 1:41 PM
We'd be more than happy to take a closer look into your concerns. Unfortunately, we're unable to process refunds for AT&T PREPAID accounts according to our AT&T PREPAID Terms of Service. Are you still experiencing issues with using your cellular service? If so, please provide us with more details of what's going on. We look forward to hearing back from you.
Sean, AT&T Community Specialist
10-04-2019 2:27 PM
@Bluerex I don’t know about Att cares, but I was having a very difficult time understanding a lot of your post. Since you posted in pre-paid perhaps you don’t quite understand how the service works?
The $65 plan is always re-prioritized data. That means you are often going to have slow or no data because you are served last.
The $65 plan renews every 30 days. The first month your auto pay is taken out on day 26 but your refill does not start until after day 30.
If the service is not working for you, you can take your number to a different carrier that does work.
10-04-2019 3:19 PM
Since you posted in pre-paid perhaps you don’t quite understand how the service works? - - > yes. I really don't understand the service works but before the manager let me continue to use the contract. The manager should be let me know or show me the policy. It's not only typing his ipod than said everything is fine.its kind of u still need reserve in our at&t system. That will let me feel very bad on this service.is it really hard to explain the prepaid service policy?
10-04-2019 3:21 PM
yes. I really don't understand the service works but before the manager let me continue to use the contract. The manager should be let me know or show me the policy. It's not only typing his ipod than said everything is fine.its kind of u still need reserve in our at&t system. That will let me feel very bad on this service.is it really hard to explain the prepaid service policy?
10-04-2019 3:34 PM
I agree, AT&T has the worst customer service. I am completely dissatisfied and disappointed in their customer service. I have called AT&T three times for the same billing issue and to date it has not been resolved. I do not recommend AT&T wireless service to anyone. Since I switched from T-Mobile to AT&T, I have had problem after problem and the moment I can switch back I will!
10-04-2019 4:34 PM
I wish people wouldn't complain about vague "billing issues" and actually explain their problem. Your "billing problem" could be anything from a five-dollar credit you want because of dropped calls to a $800-dollar charge for a non-returned phone. Without telling us the problem, there's no way anyone can help. This forum is provided for customer-to-customer assistance. It's not a complaints department.
10-08-2019 1:06 PM
Well I wish AT&T prepaid could provide reliable wireless service with knowledgable technical support that are able to resolve a customer's problem, so I guess we both lose.
Since you don't work for AT&T and aren't able to assist this person, why reply with a insulting tone (or even reply at all)?