Hi. My daughter visited Hawaii 6 months ago and was robbed of her phone. Therefore she bought a new iphone in Hawaii. However after getting back to Denmark, the phone does not work with a Danish simcard. The phone is locked, even though she bought is as unlocked. We have tried so many things - but nothing works. we have now bought a pre-paid AT&T card, that unfortunately was not activated. It can apparently only be activated in the states. So once again we have met a dead end. When we try to get an unlocking code from AT&T it says that the phone has not been active on the AT&T network for 60 days, therefore they cannot send us an unlocking code.
Not enough information. If she bought a prepaid phone from At&t, it was not unlocked. AT&T does not sell unlocked phones. So where did she buy the phone?
Phones purchased for Prepaid service are discounted and have to be used on Prepaid service for 6 months to be eligible for unlocking. The 60 days denial sounds like she bought a postpaid phone or used postpaid service. Has it been 60 days since she activated on AT&T service?
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