Explore & discover

Helpful Links

Prepaid call and text message logs from 2017.

Contributor

Prepaid call and text message logs from 2017.

Hello,

 

I'm involved in an active lawsuit and my call and text message logs have been requested via subpeona. How can I obtain this data if I have an AT&T Prepaid account?

 

I would need the logs from Jan 1, 2017 - December 31, 2017.

 

Thanks in advance.

960 Views
Message 1 of 4
Highlighted
ACE - Expert
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎08-20-2018 3:14 PM

Re: Prepaid call and text message logs from 2017.

You can’t, prepaid only has 6 months of history. Subpoena or not, ATT can’t provide what they don’t have.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 4
Employee
Solution
Accepted by topic author
Accepted by Cwub1999
‎08-22-2018 11:48 AM

Re: Prepaid call and text message logs from 2017.

Also its only 6 months of date time and number, the content of texts are only on the phone sending and receiving , no carrier keeps message content

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 4
Contributor

Re: Prepaid call and text message logs from 2017.

Thanks for the reply.

Message 4 of 4
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support