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Paid for card, never got successful charge text, says plan expires three months from now

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Paid for card, never got successful charge text, says plan expires three months from now

I bought a refill card after I got off work around 2am on the 5th of December. Plan renewed on the 6th. Got home and put in refill pin, tells me there was a problem with adding the pin. Made sure I put in the pin correctly. Is correct, telling me same thing. Go to website and try there. Tells me services are down. Give up and try later on in the afternoon. Goes through, but I don't get my successful charge text, and it is telling me that my plan expires on MARCH 5th, NOT January! And I don't have my high speed gigs, so something is seriously wrong! And I have paid a day early before with no issues!

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Re: Paid for card, never got successful charge text, says plan expires three months from now

Hi @nekogirl

 

Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.

 

Darais, AT&T Community Specialist


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