Explore & discover

Helpful Links

No service/texts aren’t going through/drop calls


No service/texts aren’t going through/drop calls

I have an iPhone 7 using a prepaid sim and service through att. I’m originally from Colorado and took a road trip to Florida. My service was fine on the road but once I got to Haines City, FL issues started. My texts won’t send, my phone goes in and out of no service,  and my calls are dropping. I already reset my network settings. 

Message 1 of 2

Re: No service/texts aren’t going through/drop calls

Hi, @Cortiz27,


Let's take a look at this. The towers in the area do not appear to be undergoing maintenance. Try a soft reset. Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. After, press and hold the Sleep/Wake button until you see the Apple logo. This should assist the device in attempting to make a connection with a closer, stronger signal if one is available. Let us know if this helps.


You can use the AT&T Mark the Spot app to directly report areas prone to dropped calls and connectivity issu....


Have a great weekend!


James, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
Help with PREPAID phones & plans. View AT&T PREPAID Help!
Additional Support