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Re: International call and texting

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International call and texting

Hello,

 

I just bought one of the adds-ons (Latin America long distance), but it's not working. Wonder if I have to do anything else to active this. I'm in Brazil and when I try to call the phone gives me the message "mobile network not available" Any help on this would be greatly appreciated.

 

Thank you,

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Accepted by lizdance40
‎12-21-2018 9:51 AM

Re: International call and texting

The add on you bought is for calls from the US to international numbers, not for calls from other countries. Prepaid does not roam internationally except Canada and Mexico.

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎12-24-2018 12:47 PM

Re: International call and texting

Information:   https://www.att.com/shop/wireless/international/att-prepaid.html

You are ROAMING.

Long distance is what you bought

 

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