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Re: I’m locked out of my account


I’m locked out of my account

Hi, i recently changed my 4 digit pin for my account because i forgot it. Well i just tried to buy more data and it is saying that i can’t because i need to give my previous credit or checking number but the card that i used previously was lost and i don’t have the number. 

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Re: I’m locked out of my account

Hello @ruthieg,


Allow us to lend a helping hand. Our prepaid support team will be able to assist you. You can reach them at 800-901-9878. Thank you. 


Makaela, AT&T Community Specialist

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