07-17-2019 10:32 AM
I have two phones on an AT&T postpaid account, and would like to move them both to an AT&T prepaid account while keeping the numbers. So far, I have:
What do I need to do to make this switch? This is completely insane!
07-19-2019 9:33 AM
We apologize for the confusion. We can absolutely provide you with some more information about converting your postpaid wireless account to an AT&T PREPAID account. You can follow the steps at this link to Learn how to switch from monthly postpaid to AT&T PREPAID. Let us know if this helps.
Sean, AT&T Community Specialist
07-19-2019 10:07 AM
Hi Sean- That’s not helpful at all. That link includes a list of qualifications to be able to convert, all of which I meet, and the only instruction is to “contact us.” If you had actually read my post you would see that I have already done that many times. Your comment is exactly indicative of the kind of support I've been experiencing all week - no one actually takes time to understand the problem, or has any idea how to solve it.
In fact, I just left a corporate store (for the second time) where I was AGAIN told to call support and ask them to change the market on my account. I called support and they didn't understand what I was talking about, much less know how to resolve this.
I think I'm just going to switch to another provider and leave this whole mess behind.
07-19-2019 10:55 AM
We'd love to try and help move your devices from a postpaid account to a prepaid account. To do so, we'll need some account information.
We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.
James, AT&T Community Specialist
07-19-2019 11:06 AM
@nubarmstrong Switching in a store is the correct way, but the ‘cross market’ does create a problem, and it might prevent a switch to another carrier as well.
Please let us know what works as this problem has come up before and some numbers really can’t be switched.
07-19-2019 11:53 AM
If I understand “cross market”, then Cross market is cross market for any carrier. I assume your phone number is for a specific location. Some old numbers can’t be ported. You won’t know till you try.
07-19-2019 5:24 PM
I've spent the last week getting the runaround from everyone. Phone support, corporate store staff, and forum support all said they couldn't help, but someone else could... then that channel would say they couldn't help... and on and on... (though Twitter support was actually friendly and proactive). I've gone ahead and ported to Verizon. Problem solved, and their prepaid plan actually works out to be cheaper in the end!
07-20-2019 8:19 AM
Well, at least your issue is solved. Sad to say, but that’s the answer I’ll pass on in the future.