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How do I use my AT&T prepaid plan in Ireland?

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How do I use my AT&T prepaid plan in Ireland?

Many other posts here seem to indicate that the AT&T prepaid plan cannot roam anywhere outside of North America.

 

Do I need to switch carriers in order to use my phone when traveling?

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Message 1 of 9
ACE - Sage
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-25-2019 7:07 AM

Re: How do I use my AT&T prepaid plan in Ireland?

You can’t.  At&t Prepaid cannot roam out of North America and US territories.  

 

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Message 2 of 9
ACE - Expert
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎01-25-2019 7:07 AM

Re: How do I use my AT&T prepaid plan in Ireland?

You don’t. Those other posts are correct, prepaid does not roam outside of North America. Your choices are to switch to postpaid or switch to another carrier. Be aware there may be a time requirement before international roaming is allowed. If you switch to ATT postpaid, international roaming won’t be possible for 60 days.

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Message 3 of 9
Tutor

Re: How do I use my AT&T prepaid plan in Ireland?

Well, since I leave next week, it sounds as if switching carriers is the only option.

 

Why would AT&T intentionally disallow something as simple as this?  I can't see any technical reason why this isn't possible - or even simple, for that matter. 

 

I wouldn't mind paying a fee to get it turned on, so this just makes me want to stop doing business with them.

Message 4 of 9
ACE - Professor

Re: How do I use my AT&T prepaid plan in Ireland?

It is nothing to do with carriers,it is all because you're on PREPAID.
The other US carriers are saying you can roam intentionally even on Prepaid.
How about most time you cannot call back to USA while you're in Ireland?
 
People try to reach you can only get to your voicemail,but your phone is on and got full signal in Ireland??
Oh!! even Text & SMS  was delay for 36 hours??
I hope you have an unlocked phone ,go and get a local Sim card in Ireland.
If you go to Northern Ireland,you will need UK sim card . But both sim can roaming all around EU.Smiley LOLCat LOL

 

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Message 5 of 9
Tutor

Re: How do I use my AT&T prepaid plan in Ireland?

What does the payment plan have to do with a technical feature like roaming?  Prepayment is better for the service provider - it decreases working capital by time shifting receivables. 

 

Why would ANY carrier limit what you can purchase on ANY payment plan?  I just don't see a connection between the payment plan and the ability to use a specific feature.

 

And yes, I have unlocked my phone so that I can use a local SIM, but that doesn't solve the problem of getting unlock codes from banks, credit cards, etc. while traveling.

 

After doing some looking, I see that Brand V has an international pre-paid plan that will work.  AT&T just doesn't seem to be very interested in supporting their customers, from my persective.

Message 6 of 9
ACE - Expert

Re: prepaid terms at AT&T


@mmauneyjr wrote:

What does the payment plan have to do with a technical feature like roaming?  Prepayment is better for the service provider - it decreases working capital by time shifting receivables. 

 AT&T prepaid is the CHEAPer plan, it has fewer features. Basically, it's the second class plan.  

International roaming, HD Voice, VoLTE, WiFi calling are features that they have not been catering to on their cheaper service. They don't offer phone payments or discounts to go with their TV services either. Just recently they've started offering multi-line discounts and I hear VoLTE and WiFi calling is coming.

 

Why would ANY carrier limit what you can purchase on ANY payment plan?  I just don't see a connection between the payment plan and the ability to use a specific feature. AT&T just doesn't seem to be very interested in supporting their customers, from my persective.


I think part of it is not wanting to support it on their cheaper plans.  You get what you get and there aren't many options. If you want more features, they've been wanting you to sign up for postpaid to get those features. Looks like some of that is changing, but that's not going to help you.

 

 

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Message 7 of 9
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ACE - Sage

Re: prepaid terms at AT&T

@mmauneyjr

😂.  IN THEORY Verizon has prepiad roaming. . . 

The reality is different.    https://community.verizonwireless.com/message/1627744#1627744

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 9
Tutor

Re: prepaid terms at AT&T

Well, given my other experiences with AT&T, this leaves me thinking it's time to switch carriers.

 

Honesty, they could jack up the rate to as much as they want to enable international roaming.  Not making it available at any price is just insulting to their customers, and no amount of "it's just their prepaid plan" changes this simple fact.

 

We unlocked the phone and put a different SIM in it.   I would have gladly paid AT&T 2-3x as much to have them turn on roaming for a couple of weeks.  They need a better marketing / product management team.

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