Didn't receive autopay discount

Question

I have four lines on my prepaid plan. Each line has the $45 plan and I am signed up for autopay. I was charged $150 and should have been $130 with the multiple and autopay discount.  It looks like I did not receive the $5/line for autopay.

sandblaster · Accepted Answer

Autopay must be a debit card or direct debit from a bank account to get the discount. No discount for credit cards. If you are using a debit card, sometimes they are incorrectly classified as a credit card. Regardless, you need to contact customer support directly. This forum is not customer support.

973.405.0358 · Answer

Talking customer care didn't help me, that guy was not even ready to listen what Iam saying while I was talking he started playing some audio. What a customer representative !!!

I was already having auto pay enabled for lower plan and in last two days of plan renewal date I upgraded to new plan which is of higher amount. Here the thing is as I switched from one plan to other plan I didn't not get auto pay discount.

I was charged full for the switch.? Is this correct?