Explore & discover

Helpful Links

Cancelling Prepaid Data only plan


Cancelling Prepaid Data only plan



I was just in miami for the weekend and purchased a prepaid data only sim. I am now back in panama and I am not sure how to cancel my service. I have been following the customer support pathways and I haven't been able to find a way to do it without calling. I am back in panama now. Is there an email I can use to cancel my service so it does not automatically rebill?

Message 1 of 6

Re: Cancelling Prepaid Data only plan

So have you tried calling the international customer care for prepaid?

This is the number, for international customer care +1.408.962.1025.

AT&T Online access would not work in Panama so it should be done through Customer care.

Message 2 of 6

Re: Cancelling Prepaid Data only plan

Thanks for the quick response.


I haven't as its an international number and I don't want to incur more charges. Is there an email or a chat function?

Message 3 of 6

Re: Cancelling Prepaid Data only plan

Any help would be greatly appreciated. The guy said I didn't have a phone number with the phone, I have the little card that comes when you purchase a sim, but I'm not sure how to use that to log in.

Message 4 of 6
ACE - Expert
Accepted by topic author
Accepted by ElliotP
‎11-19-2018 1:26 PM

Re: Cancelling Prepaid Data only plan

ATT does not do customer support via email. There is no customer support email address and no chat support for prepaid. To cancel prepaid service, all you need to do is stop paying. If you have autopay enabled, the only way to cancel autopay is to call or get your bank/credit card to block the charge. You can call that international support number and ask them to call you back so that you don’t run up charges.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 5 of 6

Re: Cancelling Prepaid Data only plan

Thank you for the response. I will.

Message 6 of 6
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support