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Mayan00's profile

Contributor

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1 Message

Friday, August 23rd, 2019 10:33 AM

Cancel at&t auto pay without having the SIM card in

I was in the US for the summer and got a prepaid sim from AT&T
I am back in home now and want to cancel my plan, when I try to do it through the website it wants me to put in a code that was sent to my phone, but because I am no longer in America I don’t have at&t service and can’t get the text.
Can you please help me with canceling my plan?
Thank you!

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

5 years ago

Cancel the card used to pay.  

The appropriate method is to turn off auto pay before you leave the USA. Since you didn’t, the easiest way is cancel the credit card and have your bank issue a new one. 

 

 

ACE - Expert

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64.7K Messages

5 years ago

Even if you could receive the text, you would not be able to login to your prepaid account from outside of the US. To cancel prepaid, all you need to do is stop paying. If you need to stop autopay, your only options to stop autopay now are to call or cancel your credit card. If you call, call the international support number.

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