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Can't log in to prepaid account

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Can't log in to prepaid account

I have been trying to log in for months and I'm tired of trying the only way I can log in is by changing my password continuously I'd I try to log in with my pin or password I get locked out for an hour. This needs to get fixed I cannot keep changing my password Everytime I try to log in also when I changed my password this last time it said I could not use my current the at&t app and website both so this 

 

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Message 1 of 6
Administrator

Re: Can't log in to prepaid account

Hi @Mlmoris

 

Thanks for reaching out to us. We'll be happy to help you get logged into your prepaid account.

 

To begin, have you tried basic troubleshooting measures, such as clearing your browser's cache, cookies, and history or using another browser entirely? Are you experiencing this issue with the myAT&T app on your wireless device, or only when you try to sign in with an internet browser? If you're not using the app, which internet browser are you using? Have you already tried using a different device to sign in? Are you getting any error messages? With more details, we'll be happy to proceed.

 

Darais, AT&T Community Specialist


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Message 2 of 6
ACE - Sage
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Accepted by Mlmoris
‎06-06-2019 6:16 PM

Re: Can't log in to prepaid account

How are you trying to login ?

https://www.paygonline.com/websc/home.html

It’s a 4 digit code.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 3 of 6
ACE - Expert

Re: Can't log in to prepaid account

@lizdance40 Wasn’t there a recent change forcing a 6 digit pin or something like that? If the “forgot password” link only sends a 4 digit pin, perhaps that explains why it must be changed.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
ACE - Sage

Re: Can't log in to prepaid account

They might have forced an alphanumeric password.   Neither of us are using At&t prepaid anymore, so can’t check.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6

Re: Can't log in to prepaid account

I can't login either. Only after I change my pin does it take me to the site. If I log out and try to log in again with the new pin i get the same error message of  "The system could not sign you in. Please enter your password and try again."

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