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Can't log in to account...

Contributor

Can't log in to account...

It seems like others are having this problem.  I can't sign into my prepaid account, getting Error! message: The system cannot log you in at this time. I've been trying for a week to log in, and had no trouble a couple of weeks ago. I called for  AT&T help, and my pin is correct, but after 20 minutes of not being able to help me I had to move on with my day. There is no link or any information about how to contact about website problems. Getting frustrated... 

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Message 1 of 6
Administrator

Re: Can't log in to account...

Hey there @monroemn!

 

Try resolving your experience by clearing your browser's cache, cookies, and history or using another browser entirely.

 

We hope this info helps.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Can't log in to account...

Yes, I tried all of those things already.
Message 3 of 6
Administrator

Re: Can't log in to account...

Hello @monroemn,

 

Thank you for informing us. We'd be more than happy to take a closer look into why you're unable to Sign in to your AT&T PREPAID account online. We'll need some more details in order for us to better assist you. Are you experiencing this issue with the myAT&T app on your wireless device, or only when you try to sign in with an internet browser? If you're not using the app, which internet browser are you using? Have you already tried using a different device to sign in? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Can't log in to account...

Hi,

I am signing in through web browsers. I have tried 2 different computers
and a phone, and have used chrome, safari, and explorer. I have cleared
cookies and browser history. I also called in and know that my number and
pin are correct.
Message 5 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-01-2019 9:09 PM

Re: Can't log in to account...

Hello @monroemn,

 

Thanks for letting us know. Please be sure to use the most recent version of any Supported internet browsers. Newer versions have updated tools and security features that protect you and help you get the most from our website. Our website works best with the 2 most recent versions of the browsers that you've tried already, as well as Internet Explorer and Firefox. We also recommend that you Download the myAT&T app on your wireless device and check to see if you're experiencing this same issue when you attempt sign in there. If you're still having issues, we recommend that you follow these steps to Reset your AT&T PREPAID PIN or online password. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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