Explore & discover

Helpful Links

Billing ? -Change from prepaid to multi line prepaid


Billing ? -Change from prepaid to multi line prepaid

Currently we have two separate prepaid lines with autopay.   

Looking at changing to prepaid multi line.  But have a concern/question about one of the policies before changing. It states that the change will take effect immediately and if the account does not have a balance, the account will be suspended immediately???  We have auto pay and are current on our bill. After changing our plans, shouldn't our payment method be debited for the amount due?   Do not understand the wording.   Can never get through to 611.

Thank you

Message 1 of 2
Accepted by topic author
Accepted by 4esuze
‎07-19-2018 5:10 AM

Re: Billing ? -Change from prepaid to multi line prepaid

Hello 4esuze,

We appreciate you reaching out to us here in the Community! Our AT&T Prepaid Multi-Line option is a great way to save money by adding people to your prepaid services! I’m happy to see you are interested in taking advantage of this offer.

When someone joins your multi-line plan, their current services will be prorated as a credit on the owner’s account. So if they do join your account, their renew date will be changed to yours and you will receive a prorated credit on your cycle.

For more information, please visit out Multi-Line discount page! I hope this information helped. If you have any additional questions or concerns, please don’t hesitate to ask. We are always eager to help!

Jason, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support