I left US and forgot to turn off autopay. I tried to do it online but can't get in account because it is saying that 4digit pin is incorrect, i tried calling +1866499788 and +14089621025 but its disconnecting when you are connecting with the representative. No clue on how to solve existing problem, there is no email where i can subject my problem, can't speak with representative because its disconnecting. Advise, please
Your only options to stop autopay are to call or get your bank/credit card to block the charge. If autopay is on a credit card, cancelling the card will work. Otherwise, just keep calling that 408 number until you get through. You can also try the postpaid international support number:
You may be able to access your account online if you can establish a VPN to a US based network.
Award for Community Excellence 2019 Achiever* *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Enter your wireless number and choose Request Online Password or Request 4-Digit PIN (you can select both).
Select Send PIN / Password. We’ll send a text with the temporary info. Have Wireless Home Phone? We’ll call you with your info.
Enter the temporary info and select Continue.
Follow the prompts to create a new online password or 4-digit PIN.
Please know If you sign in with wrong info 3 times and reset your password, we remove your stored payment info. It’s for your security. Make sure to re-enter your payment info when you sign in with your new password.
To cancel Autopay from your AT&T Prepaid account:
At the top of the page, select Home.
Select Manage AutoPay.
Select End AutoPay.
Follow the prompts to confirm cancellation of your AutoPay.
We hope this information helps, and have a great weekend!
Dwight, AT&T Community Specialist
Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.