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Att prepaid account activity

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Att prepaid account activity

I recently transferred my number to another provider and now I can’t access the account activity on paygonline.  How do I get my final statement and activity log? 

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ACE - Master

Re: Att prepaid account activity

@wyldwlm You're going to have to call them, I bet, given that they have a new 2-factor system (sort of) in place now, for account access.

 

https://www.att.com/contactus/index.html

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Expert
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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎06-07-2019 12:12 PM

Re: Att prepaid account activity

You can’t get your activity log now. Once you ported your number, your prepaid account was closed. You needed to download any usage logs or account activity before porting. You can try calling but don’t expect success.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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