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ATT Prepaid Wireless Site is Down!


ATT Prepaid Wireless Site is Down!

I have taken steps to correct the error I received below; logging in from various browsers on many devices and PCs. When will the site be available in the future?


"We seem to be experiencing system issues. Please try again later."

Message 1 of 3

Re: ATT Prepaid Wireless Site is Down!

Hi, @PlasticJones,


Thank you for the post. The issues with the prepaid account portal is known and being worked on. If you need to make sure your prepaid service is paid up, follow these steps:


  1. Call 611 from your device.
  2. At the main menu, say Payment.
  3. Select Make a Payment.
  4. Choose either Debit Card, Credit Card, or Refill Card.
  5. Follow the prompts to complete the payment.

If we can help with anything else, please let us know.


James, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3

Re: ATT Prepaid Wireless Site is Down!

Same Here i am trying to access my account since more than one month and No luck !!

all the methods were tried from changing browsers , firewall , different PC , cash , etc... but nothing is working


Please advise ASAP.




Message 3 of 3
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