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AT&T network using Globe Sim card in USA

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AT&T network using Globe Sim card in USA

I have a motorola Phone with a Prepaid Globe sim card (Philippines) installed. My Fiance lives in the Philippines and sometimes I use this phone so that her family can text me and I use it alot when im over there in the Philippines. Here in the US the Globe sim card uses AT&T as the Network Provider. I have used this setup for almost 2 years not without issue. Just in the past few days my phone has not been able to obtain a signal from AT&T.  it says No Service, Selected Network (AT&T) unavailable. I havent changed any of the settings and have no idea why all of a sudden this has happened. I cant seem to correct this issue no matter where I go. Any help would be appreciated!

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Message 1 of 6
ACE - Professor

Re: AT&T network using Globe Sim card in USA

Contact the prepaid service for help. AT&T doesn't sell "Globe SIM cards" so this wouldn't be an AT&T issue.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Administrator

Re: AT&T network using Globe Sim card in USA

Allow us to assist, @Netopsmaui!

 

Try resolving your experience by powering off the device, removing and reinserting the SIM card, then powering on your phone and check your service.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6
Contributor

Re: AT&T network using Globe Sim card in USA

Thank you for your response! I have tried this already with no avail. I read Globe has upgraded their sim cards and wonder if that's the issue.

Message 4 of 6
ACE - Sage

Re: AT&T network using Globe Sim card in USA

What phone are you using?  Make and model please.

Has it worked in the USA before?

If yes, when?  

Has the card been refilled?

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎07-01-2019 3:09 PM

Re: AT&T network using Globe Sim card in USA

Hello @Netopsmaui,

 

Allow us to lend a helping hand. To use AT&T services, you would need to have a AT&T prepaid SIM card inserted into your device. Follow the link provided to purchase one. 

 

Since you're currently using a SIM card from Globe, we recommend reaching out to them if you have any additional questions. Thank you. 

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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