06-11-2019 9:59 AM
I have a motorola Phone with a Prepaid Globe sim card (Philippines) installed. My Fiance lives in the Philippines and sometimes I use this phone so that her family can text me and I use it alot when im over there in the Philippines. Here in the US the Globe sim card uses AT&T as the Network Provider. I have used this setup for almost 2 years not without issue. Just in the past few days my phone has not been able to obtain a signal from AT&T. it says No Service, Selected Network (AT&T) unavailable. I havent changed any of the settings and have no idea why all of a sudden this has happened. I cant seem to correct this issue no matter where I go. Any help would be appreciated!
Solved by: Go to Solution.
- edited 06-12-2019 11:17 AM
Contact the prepaid service for help. AT&T doesn't sell "Globe SIM cards" so this wouldn't be an AT&T issue.
06-12-2019 12:44 PM
Allow us to assist, @Netopsmaui!
Try resolving your experience by powering off the device, removing and reinserting the SIM card, then powering on your phone and check your service.
Let us know how this worked for you.
Lar, AT&T Community Specialist
06-13-2019 4:32 PM
Thank you for your response! I have tried this already with no avail. I read Globe has upgraded their sim cards and wonder if that's the issue.
- edited 06-13-2019 4:58 PM
What phone are you using? Make and model please.
Has it worked in the USA before?
If yes, when?
Has the card been refilled?
06-13-2019 4:59 PM
Allow us to lend a helping hand. To use AT&T services, you would need to have a AT&T prepaid SIM card inserted into your device. Follow the link provided to purchase one.
Since you're currently using a SIM card from Globe, we recommend reaching out to them if you have any additional questions. Thank you.
Makaela, AT&T Community Specialist.