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Closing my digital life account

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Closing my digital life account

Can someone explain WHY it is so hard to close the digital life alarm account?  I called twice on Saturday, which I was placed on hold for over 30 mins the 1st time and 45 mins the second, with NO ONE checking on me.  I guess they were hoping that I would hang up as they had NO CARE in the world to help me;which I did hang up!! I use to like this service now I want it CLOSED. The customer service reps in the closure department are VERY unprofessional and rude, not something I would expect from AT&T. I will be sure to share my negative experiences and feeling about this to coworkers and others that are considering this service.

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Re: Closing my digital life account

@JJCJJC  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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