Get the myAT&T app
sunhyum's profile

Contributor

 • 

3 Messages

Saturday, August 27th, 2016 4:41 AM

when i call to someone it said 611

I joined prepaid plans($45 monthly) with unlocked Iphone which I took from my home country.
I try to call to my friend (it was first time after joined prepaid plans) , I heard about 611.
I know that 611 is the service center number of at&t. Can i know why i heard service dialog on my first calling??
after that, I try to call once more again, I cannot heard it again.

Community Support

 • 

15.2K Messages

8 years ago

Hello @sunhyum!

 

Typically you’ll hear a recorded message on your first call giving you the option for 611 should you have any questions or concerns.

 

The only other time you should hear a recorded message is if your prepaid balance is low or is close to expiring.

 

I hope this helps and have a great day!

 

Kevin, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.