Tutor
•
6 Messages
promotional free samsung smart t.v. fiasco
I changed my wireless provider to ATT in April 2016. After months of waiting, I received a television. It was cracked in hundreds of places and came with no assessories (including a power cord). They stated that I would receive a new t.v. on their receipt of the broken television. It has been sent back. In the meantime, Ingram Micro sent me a television that was lost by the FedEx delivery driver. She dropped it off at the wrong address and it disappeared. Samsung Promotions state that they don't know anything about the television and that they ship exclusively with UPS. I filed a claim with FedEx that was denied since I was the recipient and not the shipper. I spoke with Ingram Micro and they stated that ATT has to file the claim. I have no idea who to contact to solve my problem. Anyone have a phone number or contact information? Thanks in advance
ATTHelp
Community Support
•
231.3K Messages
8 years ago
Hi @bobbyg1952!
I’m so sorry to hear about all the trouble receiving your free Smart TV! That would be frustrating to anyone, especially if you had such a poorly handled TV delivered!
The promotion is handled and process by Samsung, so one would assume that they would be the go to on these matters. Our information recommends contacting the TV offer team by calling Samsung at 800-726-7864 and using the word promotions, however it sounds like you’ve already been attempting this.
I’m not entirely clear where IM is coming into play here. Certainly they are a large electronics wholesaler and distributer of Samsung products. Perhaps they were trying to fulfill the replacement on the behalf of Samsung? Just a thought!
I appreciate you bringing this to our attention! Have a great day!
Kevin, AT&T Community Specialist
0
0
bobbyg1952
Tutor
•
6 Messages
8 years ago
0
0
bobbyg1952
Tutor
•
6 Messages
8 years ago
0
0
formerlyknownas
ACE - Sage
•
117K Messages
8 years ago
The replacement has to be processed through Samsung.
0
0
bobbyg1952
Tutor
•
6 Messages
8 years ago
customer service and you get transferred half a dozen times and still can't
resolve the issue
0
0
bobbyg1952
Tutor
•
6 Messages
8 years ago
In fairness to ATT and Samsung, my replacement television is on its way.
0
0
Autumnca2004
Contributor
•
1 Message
7 years ago
0
0
formerlyknownas
ACE - Sage
•
117K Messages
7 years ago
@Autumnca2004
Hopefully you mean April 2016.
To qualify:
AT&T1 wireless and DIRECTV customers can get a free 48” Samsung Smart TV. To qualify, buy a Samsung Galaxy S7 or Galaxy S7 edge on AT&T Next, activate a new AT&T wireless line or new DIRECTV service, and submit an online offer claim.2 Plus, earn 1,000 Plenti points with your Galaxy S7 or Galaxy S7 edge purchase when you first activate the offer on plenti.com and activate a new line of wireless service.
http://about.att.com/story/att_and_directv_unveils_new_multiscreen_offer.html
Please read the offer requirements carefully.
0
0